myKaarma vs Xtime
Fixed-operations communication, payments and service workflow platform. Cox Automotive fixed-operations customer experience suite.
myKaarma and Xtime both sell technology for the service lane, and they come from different corners. myKaarma describes a suite of service lane technology and payments, now with AI products: a Tech Video Grader that reviews every technician video and claims up to $90 more per repair order, a Service Concierge with pre-diagnosis that books appointments and gathers photos and videos before a customer arrives, and a communications hub.
Choosing between myKaarma and Xtime
Xtime is part of Cox Automotive and describes scheduling, engagement, vehicle inspections and marketing in one suite, with approvals in as fast as seven minutes when dealers send video with additional service recommendations, and nearly 50 percent more dollars per repair order.
What to check before you choose
Both figures are company claims, and the baselines are not stated. The practical difference is where each fits your store.
Xtime is often the scheduling system that manufacturer programs and online booking tools connect to, while myKaarma stresses messaging, payments and AI helpers for advisors and technicians. A dealer should ask each vendor which manufacturer scheduling programs it is certified for, how appointments are written to the DMS, and whether the video inspection and payment tools are included in the base price.
Test the two the way a service lane works. Run ten customers from appointment to paid invoice in each, count the manual steps and time the approvals.
Ask how customer messages are archived and how opt-outs are handled. Then compare the all-in monthly cost per advisor, including payments surcharging and any texting fees.
Because both claim lifts per repair order, ask how each vendor measured them and over what period. A fair method compares the same advisors and the same months before and after, adjusted for seasonality and for any pricing changes.
Ask for the raw numbers, not a chart. Then run your own test on one advisor team for sixty days and compare approved dollars per repair order against a control team.
Keep the results.
Check the customer's side as well. Open the booking flow on your own phone from a search result, and note how many taps it takes, whether the vehicle and service menus are right and how the confirmation arrives.
Do the same with the texting experience: reply to a message and see who answers. A tool that looks good in a demo may feel clumsy on a Saturday morning with a real customer.
Ask both vendors about price over three years, including payments surcharging, texting fees, extra advisors and extra rooftops. A low first-year price often rises. Ask what changes at renewal and in what notice period.
myKaarma
Fixed-operations communication, payments and service workflow platform.
Full company profile →| Field | myKaarma | Xtime |
|---|---|---|
| Evidence status | Verified | Verified |
| Corporate parent | None recorded | Cox Automotive |
| Primary market | US & Canada | US & Canada |
| Typical segment | Franchise and groups | Franchise and groups |
| Product records | 8 | 6 |
| Mapped categories | 5 | 4 |
| Integration records | 1 | 3 |
| Public pricing | Not published: quote per configuration | Not published: quote per configuration |
| Contract term | Not established in this record | Not established in this record |
Named product lines on each side
Inside the shared categories, myKaarma fields 7 named lines against it (ServiceCart, Video MPI, Payments, Multi-Store, and others); Xtime fields 1 named line against it (Xtime Spectrum Transportation).
myKaarma
- myKaarma ServiceCart: Service lane platforms
- myKaarma Video MPI: Digital MPI & video inspection
- myKaarma Payments: Service lane platforms
- myKaarma Multi-Store: Service lane platforms
- myKaarma AI Voice: Voice AI & virtual BDC
- myKaarma Loaner Management: Service lane platforms
- myKaarma Loaner: Service lane platforms
- myKaarma Scheduler: Service lane platforms
Xtime
- Xtime Spectrum: Service scheduling
- Xtime Schedule: Service scheduling
- Xtime Engage: Service scheduling
- Xtime Inspect: Service scheduling
- Xtime Invite: Service scheduling
- Xtime Spectrum Transportation: Service lane platforms
Buying guides for the shared categories
Connection records touching either company
Scoped records only.