Esi Employee Assistance Group TotalCare EAP
Esi Employee Assistance Group TotalCare EAP: ESI Employee Assistance Group describes TotalCare EAP as its employee assistance program, a benefit that gives employees confidential counseling and support and gives employers tools for managing workplace issues. The company presents the program as part of a set of employee benefits and human resources services, sold to employers directly and through brokers.
Esi Employee Assistance Group TotalCare EAP: TotalCare EAP
According to ESI, the counseling side is staffed by clinicians with advanced degrees offering in-the-moment telephone counseling and several follow-up options, including phone, text messaging, chat and video sessions. The company also describes an online self-help resource center and peak performance coaching.
Training content is part of the offering. ESI says clients can reach video trainings through the BizLibrary learning management system, along with on-demand courses, expert-led webinars, monthly webinars and online learning centers.
For managers, it lists consultation with certified human resources professionals, trauma response and administrative referrals.
Dealers hold particular interest in benefits that help retain technicians, salespeople and managers in a business with high turnover.
A dealer principal or HR manager would ask what the program covers for family members, how many counseling sessions are included and how confidentiality is protected, how employees are told about it, what reports the employer receives, how crisis events are handled and how the cost is structured. An insurance broker who handles the store's benefits is a common source for this decision.
The category guide for HR and employee support lists a neutral checklist for use with ESI and comparable providers. Ask who supports it.
ESI Employee Assistance Group says it has worked in employee assistance since the 1980s. Sources differ on the exact year, with 1983 and 1987 both appearing.
The company says it administers the benefit for more than 2,100 organizations.
Its acquisitions include TotalCare Wellness, EAP Network and Higher Ed EAP. ESI sells TotalCare EAP as its most complete program.
A dealership owner would ask what the benefit covers for employees and their families and how confidential the calls are.
| Product or service | Function |
|---|---|
| TotalCare EAP | The company’s main employee assistance program, alongside versions for higher education, public safety, healthcare, educators and unions. |