Digital MPI and DMS integration guide

MPI integration should connect technician findings, media, estimates, approvals, declined work and completed labor or parts to the repair order.

Start with Digital MPI & video inspection, Dealer management systems (DMS), Service lane platforms. The exact stack depends on the dealer’s OEMs, market, rooftops, current systems and operating model.

Require the provider to demonstrate: RO and line identity Finding and estimate fields Approval timestamps Completed and declined work write-back Use representative dealer records and include exceptions, not only the ideal path.

Identify every system that creates, reads or changes the same customer, vehicle, deal, repair-order, payment or marketing record. Confirm products, fields, direction, timing, fees and support on both sides.

Compare the same rooftops, users, volumes, modules and term. Include implementation, migration, hardware, usage, communications, data, integrations, annual increases and offboarding.

Document routine access, exports, identifiers, history, attachments, retention, deletion and transition assistance. Test a representative export before depending on it.

Identify scope, dependencies, service responsibilities, change rights, renewal, increases, suspension, termination and exit obligations for qualified dealer and professional review.

Choose a baseline, operational outcome, quality guardrail and adoption measure before launch. Reconcile reported results to source systems and disclose exclusions.