Proactive Dealer Solutions BDC Services

Proactive Dealer Solutions BDC Services: Better Car People, whose Proactive division sells dealer services, describes BDC services in two forms. A sales BDC converts leads into confirmed appointments across phone, text and email, seven days a week.

Proactive Dealer Solutions company profile Proactive Dealer Solutions official website

Proactive Dealer Solutions BDC Services: BDC services

A service BDC handles inbound service calls around the clock and schedules appointments.

The service team also covers overflow. Its stated goals are better appointment show rates and customer satisfaction.

Agents reach customers by phone, text, email and chat.

Training is the second line of business. Options include onsite coaching visits, virtual coaching by on-demand video, one- or two-day regional workshops on digital retail and consultative selling.

A total store assessment covering sales, service and operations.

Tools named on the site include Better Follow-up, described as AI with human oversight for lead responses, Caller Insights for call analytics and coaching. BDC Insights for performance dashboards.

Integrations cover CRMs such as CDK, Tekion and VinSolutions. Human agents work alongside the AI.

Outsourced BDC work puts another company in contact with a store's customers. A general manager would ask who the agents are and how they are trained on the store's offers.

It would ask how scripts are approved, how calls are recorded and how leads and appointments post to the CRM. Contract terms and notice periods matter.

The category guide for BDC services lists a neutral checklist. Check data export options.

Ask what is included.

Better Car People announced that it acquired Proactive Dealer Solutions. The announcement sits on Better Car People's industry updates page.

That means a store buying BDC services from Proactive may now deal with a different parent company.

A dealer would ask whether the service team, contract terms and pricing stayed the same after the deal.

Proactive Dealer Solutions has offered business development center services since 2001. The company says it has built more than 4,000 BDCs across the United States and Canada and covers implementation, optimization, staff training and recruiting, with appointment setting, lead nurturing and service scheduling support.

In 2024 it joined Better Car People, which combines a lead engagement platform and generative AI messaging with Proactive's Brooke AI voice assistant and retail consulting. A dealer should ask who staffs the program, how calls are recorded and reviewed and whether the store keeps its scripts and data if it ends the contract.

Proactive Dealer Solutions BDC Services functions
Product or service	Function
BDC services	Live agents supported by AI to represent or support a dealership’s BDC.