Proactive Dealer Solutions
The Proactive Dealer Solutions record resolves to Better Car People, whose site describes combining AI with live agents to engage dealership customers by text, chat, email and phone. The directory tracks BDC services, training, call management and appointment setting as the offering.
Proactive Dealer Solutions: BDC services
See the Better Car People record for the fuller list of that company’s engines and products.
| Product or service | Function |
|---|---|
| BDC services | Live agents supported by AI to represent or support a dealership’s BDC. |
| Appointment setting and call management | Handling calls and setting appointments. |
| Training | Expert training aimed at customer retention. |
| BCP Chat | AI-driven website chat that hands off hot leads to the dealership team. |
Proactive Dealer Solutions: product details
The Better Car People site, which this record now points to, organizes its work into a Sales Engine, a Service Engine and a Training Engine. The sales engine covers an AI-assisted sales BDC, Better Follow-up and First Quality Response.
First Quality Response says most leads get a reply within five minutes on average, with pre-approved content, dealer details and required disclaimers meant to satisfy manufacturer and third-party standards named as FordDirect, Stellantis and GM iMR, and every reply carries the store's logo and live inventory.
Better Follow-up combines 24/7 AI with expert oversight and continues unresponsive leads for up to 90 days by email and SMS, using the lead's source, vehicle of interest and the dealer's inventory. The service engine adds a service BDC, an AI voice assistant named Brooke that books appointments and handles overflow, and Connected Car Response, which turns in-vehicle alerts into appointments within minutes.
The training engine brings performance coaches to the dealership each month and offers virtual coaching on lead management and CRM use. These are the company's descriptions.
A dealer should ask which pieces are priced per lead, per appointment or per month, how mystery-shop compliance is verified for the brand, how call recordings are stored and who owns the lead data if the relationship ends.
The page also lists a Service BDC for overflow calls around the clock, and a coaching arm that visits monthly. A store comparing it with a conventional outsourced BDC should ask how many appointments per month are included and how no-shows are counted.
Verify the claim.