Total Customer Connect Service Connect
Total Customer Connect Service Connect: Total Customer Connect describes Service Connect as a unified platform for dealership service departments. It combines several functions in one system so staff do not switch between applications.
Total Customer Connect Service Connect: Appointment Scheduler
A dealership can configure and buy only the modules it needs.
Communication and scheduling include a texting platform, an online appointment scheduler and touchless check-in. Operations include mobile and desktop lane write-up, photo and video inspections, mobile and in-store bill pay and special order parts tracking with customer notices.
For maintenance, the platform includes manufacturer recall lookup and factory maintenance menus that match manufacturer specifications across North American makes and trims. The company says it helps provide information and professional estimates through modern communication.
A service director would ask which modules connect to the DMS and how. It would ask how texting consent is recorded and how photos and video are stored.
The category guide for service operations lists a neutral checklist. Test it on real data.
Total Customer Connect calls itself a revenue-enhancement company for retail automotive. ServiceConnect lists an online scheduler, touchless check-in, lane write-up, photo and video inspection and OEM recall look-up.
It also lists factory maintenance menus, bill pay and text messaging.
The company says it works with more than 1,100 new car franchises in North America. It also says dealers can configure the pieces they need and skip paying for parts of the suite they will not use.
The ServiceConnect page lists the modules a store can buy separately: online appointment scheduler, touchless check-in, mobile or desktop lane write-up, photo and video inspections, OEM recall look-up, factory maintenance menus, mobile and in-store bill pay and a text communication platform. It adds a special order parts dashboard that shows waiting parts, flags potential lost revenue and notifies customers when parts arrive, and says its maintenance menus match the OEM manual for every make, model and trim.
ServiceConnect lets a store buy modules one at a time, so a service manager should list the three tasks that cost the most advisor time today and ask for a quote on only the modules that remove them, then compare it with the full suite price.
| Product or service | Function |
|---|---|
| Appointment Scheduler | Online service scheduling. |