Confirm write-back to the DMS
A fixed-operations tool lives or dies on whether it updates the repair order in the DMS rather than creating a parallel record. Trace one real RO end to end, including a declined line and a parts delay.
Directory recordDirectory updated September 1, 2026
Identifix Shop Manager
Discovery-only company record associated with shop management & dispatch. No named product, current availability, ownership or compatibility is asserted until a primary source is attached.
0 product records1 categories0 integration records
What Identifix Shop Manager does
Identifix Shop Manager is a cloud-based repair-shop management system from Solera, covering job tracking, parts pricing, accounting and the day-to-day operation of a service or repair business, with integrations to leading accounting programs and parts providers. It is paired with Identifix's Direct-Hit repair-information library — millions of technician-confirmed fixes, OEM procedures, wiring diagrams and labor guides — which Direct-Hit Pro customers can reach from inside Shop Manager to diagnose and repair faster. Its combined pitch is running the shop and fixing the car from one place. Shops should evaluate the accounting and parts integrations, whether they need the Direct-Hit information tie-in, and the workflow fit for their size.
Dealer fit
Where Identifix Shop Manager sits in the stack
Market: North America or market-specific
Typical segment: Service, tire and repair shops
Research status: Included for market discovery. No named product or compatibility claim is made without primary evidence.
What this record establishes about Identifix Shop Manager
Identifix Shop Manager is mapped to 1 workflow category inside fixed operations, with 0 named products and service lines recorded. A single-category record usually means a focused product, which makes it easier to evaluate and easier to replace. No scoped connection record is currently associated with this company — that is a research gap, not evidence that no integration exists.
This record resolves Identifix Shop Manager as a company and maps its published scope to dealer workflows. It does not establish pricing, contract terms, OEM program eligibility, whether a given integration is enabled for your configuration, implementation quality or support responsiveness. Those are configuration and commercial facts that come from a scoped demo, a written proposal and a reference running your DMS and OEM.
Portfolio
Identifix Shop Manager products and service lines
Packaging changes. Confirm current names, bundles and availability with the provider.
Coverage
Categories
Confirm the exit path
A focused, single-workflow product is easier to evaluate and easier to replace — which makes the export format, the notice window and the switching cost the terms worth settling before signature rather than after.
Model the full term
Include implementation, hardware, usage, media, data, integrations, annual increases and offboarding assistance in the total cost. Two providers with the same monthly price routinely differ once those are counted.
Diligence themes
Open scorecard →What to establish for this company specifically
Write-back to the repair orderFixed-operations tools live or die on whether they update the repair order in the DMS rather than creating a parallel record. Trace one real RO end to end, including a declined line and a parts delay.
Commercial structureModel the full term: implementation, integration fees charged by other systems, usage or transaction charges, the annual increase, the renewal mechanic and the cost of leaving. Two providers with the same monthly price routinely differ once those are included.
ExitAgree the export format, timing, cost and deletion proof before signature. Offboarding terms are inexpensive to negotiate up front and expensive to request afterwards.
Questions dealers ask about Identifix Shop Manager
What does Identifix Shop Manager offer?
Identifix Shop Manager is a cloud-based repair-shop management system from Solera, covering job tracking, parts pricing, accounting and the day-to-day operation of a service or repair business, with integrations to leading accounting programs and parts providers. It is paired with Identifix's Direct-Hit repair-information library — millions of technician-confirmed fixes, OEM procedures, wiring diagrams and labor guides — which Direct-Hit Pro customers can reach from inside Shop Manager to diagnose and repair faster. Its combined pitch is running the shop and fixing the car from one place. Shops should evaluate the accounting and parts integrations, whether they need the Direct-Hit information tie-in, and the workflow fit for their size. The mapped record includes 0 named products or service lines across Shop management & dispatch. Confirm current packaging directly.
Who owns Identifix Shop Manager?
No corporate parent is recorded for Identifix Shop Manager in this directory. Ownership can change without announcement, so confirm current ownership directly if it affects your decision.
Is Identifix Shop Manager a fit for every dealership?
No universal fit is asserted. The current record describes North America or market-specific and a typical segment of Service, tire and repair shops; OEM, rooftop, workflow and configuration eligibility still require confirmation.
How much does Identifix Shop Manager cost?
This directory does not publish an unsupported universal price. Request the exact modules, quantities, implementation, integrations, usage, increases, renewal and exit costs for the dealer's configuration.
Which systems integrate with Identifix Shop Manager?
0 scoped integration records are currently associated with this company. A logo or marketplace listing does not establish fields, write-back, timing, dealer eligibility, fees or support.
How should Identifix Shop Manager be demonstrated?
Use the relevant category workflows and require normal plus exception cases. Record what is native, configured, partner-delivered or planned.
What should be migrated to Identifix Shop Manager?
Define objects, history, identifiers, relationships, attachments, consent, reconciliation and archive requirements before the implementation statement of work is accepted.
What should the Identifix Shop Manager contract address?
Confirm named products, dependencies, service responsibilities, data access, security, term, renewal, increases, termination and transition with qualified review.
What are the alternatives to Identifix Shop Manager?
Use the unranked category-peer page to discover overlapping providers, then verify exact product, market, OEM, integration, implementation and commercial fit. No universal better option is named here.
How current is the Identifix Shop Manager record?
This is a discovery-only record. No named product, availability, ownership or compatibility claim is made, and the page is excluded from search indexing until primary evidence is attached.