Confirm write-back to the DMS
A fixed-operations tool lives or dies on whether it updates the repair order in the DMS rather than creating a parallel record. Trace one real RO end to end, including a declined line and a parts delay.
Verified recordRecord reviewed August 19, 2026
myKaarma
Fixed-operations communication, payments and service workflow platform.
8 product records5 categories1 integration records
What myKaarma does
myKaarma is a fixed-operations communication, payments and workflow platform for franchise dealers and groups, covering the service lane from check-in through video inspections, two-way messaging, payments and loaner management. Its pitch is a connected service-drive experience that keeps the customer informed and makes paying and approving work frictionless. It competes in the same service-communication space as Xtime and Dealer-FX but with a strong emphasis on payments and communication. Buyers should assess DMS integration, how the video-MPI and payment tools drive approvals, and multi-store support for groups.
Dealer fit
Where myKaarma sits in the stack
Market: US & Canada
Typical segment: Franchise and groups
Research status: Core scope checked against a current primary source; configuration-level facts still require dealer verification.
Evidence basis: Company identity and the service-lane communication, scheduling, video MPI and payments scope named on the provider's own site. Verified applies to company identity and published service scope—not performance, pricing, deliverables, dealer-specific configuration or client outcomes.
Record reviewed: August 19, 2026
What this record establishes about myKaarma
myKaarma is mapped to 5 workflow categories across 3 parts of the store — fixed operations, finance & office, ai & automation, with 8 named products and service lines recorded. A record this wide usually means a suite rather than a point solution, so establish early which modules are on your order form and which are simply available. 1 scoped connection record is associated with this company in the directory.
This record resolves myKaarma as a company and maps its published scope to dealer workflows. It does not establish pricing, contract terms, OEM program eligibility, whether a given integration is enabled for your configuration, implementation quality or support responsiveness. Those are configuration and commercial facts that come from a scoped demo, a written proposal and a reference running your DMS and OEM.
Portfolio
myKaarma products and service lines
Packaging changes. Confirm current names, bundles and availability with the provider.
Fixed operations
ServiceCart
Fixed-operations communication, payments and service workflow platform.
Open product record →Fixed operationsVideo MPI
myKaarma Video MPI is the video multi-point-inspection tool in myKaarma's service-communication platform, letting technicians send inspection video for customer approval. Confirm how it attaches to the repair order.
Open product record →Fixed operationsPayments
myKaarma Payments is the text-to-pay and in-conversation payment capability of myKaarma's service platform. Confirm settlement, fees and DMS reconciliation.
Open product record →Fixed operationsMulti-Store
myKaarma Multi-Store gives dealer groups a consolidated view and management of service communication across multiple rooftops within the myKaarma platform. Confirm how store-level data rolls up.
Open product record →Fixed operationsAI Voice
myKaarma AI Voice handles service-department phone interactions with AI inside the myKaarma platform. Confirm which calls it handles autonomously and how they log to the DMS.
Open product record →Fixed operationsLoaner Management
myKaarma Loaner Management handles courtesy-loaner assignment, agreements and tracking around the service visit within the myKaarma platform. Confirm fleet tracking and DMS integration.
Open product record →Fixed operationsmyKaarma Loaner
myKaarma Loaner is its courtesy-loaner management capability, handling loaner assignment, agreements and tracking within the myKaarma service platform. Confirm fleet tracking and DMS integration.
Open product record →Fixed operationsmyKaarma Scheduler
myKaarma Scheduler is the service-appointment component of the myKaarma platform, booking visits that feed the fixed-operations workflow. Confirm capacity handling and DMS integration.
Open product record →Coverage
Categories
Service lane platforms
Check-in, MPI, estimates, approvals, communication, payment and retention.
Compare 22 companies →Digital MPI & video inspection
Technician inspections, media, recommendations and customer approvals.
Compare 13 companies →Payments & merchant services
Online and in-store payments, pay-by-text, surcharging and reconciliation.
Compare 23 companies →Loaner & rental management
Agreements, fleet status, tolls, fuel, damage and transportation.
Compare 7 companies →Voice AI & virtual BDC
Inbound and outbound AI phone handling for sales and service.
Compare 9 companies →Verify both sides
A logo or marketplace listing does not define direction, objects, timing, fees, support or configuration. The 1 scoped connection record here name what was checked; get the same statement from both vendors for your setup.
Model the full term
Include implementation, hardware, usage, media, data, integrations, annual increases and offboarding assistance in the total cost. Two providers with the same monthly price routinely differ once those are counted.
Diligence themes
Open scorecard →What to establish for this company specifically
Write-back to the repair orderFixed-operations tools live or die on whether they update the repair order in the DMS rather than creating a parallel record. Trace one real RO end to end, including a declined line and a parts delay.
Commercial structureModel the full term: implementation, integration fees charged by other systems, usage or transaction charges, the annual increase, the renewal mechanic and the cost of leaving. Two providers with the same monthly price routinely differ once those are included.
ExitAgree the export format, timing, cost and deletion proof before signature. Offboarding terms are inexpensive to negotiate up front and expensive to request afterwards.
Questions dealers ask about myKaarma
What does myKaarma offer?
myKaarma is a fixed-operations communication, payments and workflow platform for franchise dealers and groups, covering the service lane from check-in through video inspections, two-way messaging, payments and loaner management. Its pitch is a connected service-drive experience that keeps the customer informed and makes paying and approving work frictionless. It competes in the same service-communication space as Xtime and Dealer-FX but with a strong emphasis on payments and communication. Buyers should assess DMS integration, how the video-MPI and payment tools drive approvals, and multi-store support for groups. The mapped record includes 8 named products or service lines across Service lane platforms, Digital MPI & video inspection, Payments & merchant services, Loaner & rental management, Voice AI & virtual BDC. Confirm current packaging directly.
Who owns myKaarma?
No corporate parent is recorded for myKaarma in this directory. Ownership can change without announcement, so confirm current ownership directly if it affects your decision.
Is myKaarma a fit for every dealership?
No universal fit is asserted. The current record describes US & Canada and a typical segment of Franchise and groups; OEM, rooftop, workflow and configuration eligibility still require confirmation.
How much does myKaarma cost?
This directory does not publish an unsupported universal price. Request the exact modules, quantities, implementation, integrations, usage, increases, renewal and exit costs for the dealer's configuration.
Which systems integrate with myKaarma?
1 scoped integration records are currently associated with this company. A logo or marketplace listing does not establish fields, write-back, timing, dealer eligibility, fees or support.
How should myKaarma be demonstrated?
Use the relevant category workflows and require normal plus exception cases. Record what is native, configured, partner-delivered or planned.
What should be migrated to myKaarma?
Define objects, history, identifiers, relationships, attachments, consent, reconciliation and archive requirements before the implementation statement of work is accepted.
What should the myKaarma contract address?
Confirm named products, dependencies, service responsibilities, data access, security, term, renewal, increases, termination and transition with qualified review.
What are the alternatives to myKaarma?
Use the unranked category-peer page to discover overlapping providers, then verify exact product, market, OEM, integration, implementation and commercial fit. No universal better option is named here.
How current is the myKaarma record?
This record is at Verified status and carries a dated evidence packet naming the primary source that was checked. Verified covers company identity and published service scope — not performance, pricing, deliverables or dealer outcomes.