Ntiva
Ntiva describes itself as a managed IT services provider offering IT management, IT consulting, cybersecurity and cloud services with round-the-clock support to organizations across the United States. It is not automotive-specific.
Ntiva: Managed IT services
Its site lists industry pages for law firms and healthcare and describes support plans it calls Signature Support Plans.
| Product or service | Function |
|---|---|
| Managed IT services | Day-to-day IT management and support around the clock. |
| Cybersecurity and compliance | Security and compliance built into its services. |
| Cloud solutions and consulting | Cloud services and strategic IT consulting, including AI implementation. |
| Ntiva Signature Support Plans | Its managed service plans. |
Help-desk support and security oversight
Ntiva describes day-to-day managed IT alongside cybersecurity, cloud services and strategic consulting. Its security offering identifies monitoring, multifactor authentication and vCISO-level expertise. ntiva.com
Those are different responsibilities from resetting a user's password or replacing a workstation. A dealership proposal should identify the systems being administered, the users covered by support and the person responsible for security decisions. ntiva.com
That makes routine help-desk coverage and a security-management engagement comparable without assuming that every named service is included in one support fee. ntiva.com