Confirm write-back to the DMS
A fixed-operations tool lives or dies on whether it updates the repair order in the DMS rather than creating a parallel record. Trace one real RO end to end, including a declined line and a parts delay.
Verified recordRecord reviewed August 19, 2026
Numa
Automotive AI communication platform focused on calls and service appointments.
4 product records4 categories11 integration records
What Numa does
Numa is an automotive AI communication platform focused on calls and service appointments, using AI to answer inbound calls, recover missed calls and book service, acting as an AI-driven BDC. Its pitch is making sure every call is answered and converted without adding staff. Dealers should establish which calls the AI handles autonomously, how appointments write back to the scheduler and DMS, and how the AI is governed and audited.
Dealer fit
Where Numa sits in the stack
Market: US
Typical segment: Franchise and groups
Research status: Core scope checked against a current primary source; configuration-level facts still require dealer verification.
Evidence basis: Company identity and the voice AI, smart inbox and dealership agent scope named on the provider's own site. The site does not state a geographic market, so the market field on this record remains unconfirmed. Verified applies to company identity and published service scope—not performance, pricing, deliverables, dealer-specific configuration or client outcomes.
Record reviewed: August 19, 2026
What this record establishes about Numa
Numa is mapped to 4 workflow categories across 3 parts of the store — ai & automation, fixed operations, communications, with 4 named products and service lines recorded. A record this wide usually means a suite rather than a point solution, so establish early which modules are on your order form and which are simply available. 11 scoped connection records are associated with this company in the directory.
This record resolves Numa as a company and maps its published scope to dealer workflows. It does not establish pricing, contract terms, OEM program eligibility, whether a given integration is enabled for your configuration, implementation quality or support responsiveness. Those are configuration and commercial facts that come from a scoped demo, a written proposal and a reference running your DMS and OEM.
Portfolio
Numa products and service lines
Packaging changes. Confirm current names, bundles and availability with the provider.
AI & automation
Numa AI
Automotive AI communication platform focused on calls and service appointments.
Open product record →AI & automationService Scheduler
Numa Service Scheduler books service appointments through its AI communication platform, part of its AI-driven BDC for the service department. Confirm DMS/scheduler integration.
Open product record →AI & automationMissed Call Recovery
Numa Missed Call Recovery uses AI to catch and follow up on missed inbound calls so opportunities are not lost. Confirm how it logs to the DMS.
Open product record →AI & automationAI BDC
Numa AI BDC answers inbound calls and books service with AI, acting as an AI-driven business-development center. Confirm which calls it handles autonomously.
Open product record →Coverage
Categories
Voice AI & virtual BDC
Inbound and outbound AI phone handling for sales and service.
Compare 9 companies →Service BDC & call handling
Appointment capture, overflow, outbound campaigns and call measurement.
Compare 10 companies →Chat, text & conversational commerce
Managed chat, SMS, messaging, video and conversational conversion.
Compare 11 companies →AI lead handling & follow-up
AI agents for web, email, SMS, phone, appointments and long-term nurture.
Compare 27 companies →Verify both sides
A logo or marketplace listing does not define direction, objects, timing, fees, support or configuration. The 11 scoped connection records here name what was checked; get the same statement from both vendors for your setup.
Model the full term
Include implementation, hardware, usage, media, data, integrations, annual increases and offboarding assistance in the total cost. Two providers with the same monthly price routinely differ once those are counted.
Diligence themes
Open scorecard →What to establish for this company specifically
Write-back to the repair orderFixed-operations tools live or die on whether they update the repair order in the DMS rather than creating a parallel record. Trace one real RO end to end, including a declined line and a parts delay.
Commercial structureModel the full term: implementation, integration fees charged by other systems, usage or transaction charges, the annual increase, the renewal mechanic and the cost of leaving. Two providers with the same monthly price routinely differ once those are included.
ExitAgree the export format, timing, cost and deletion proof before signature. Offboarding terms are inexpensive to negotiate up front and expensive to request afterwards.
Questions dealers ask about Numa
What does Numa offer?
Numa is an automotive AI communication platform focused on calls and service appointments, using AI to answer inbound calls, recover missed calls and book service, acting as an AI-driven BDC. Its pitch is making sure every call is answered and converted without adding staff. Dealers should establish which calls the AI handles autonomously, how appointments write back to the scheduler and DMS, and how the AI is governed and audited. The mapped record includes 4 named products or service lines across Voice AI & virtual BDC, Service BDC & call handling, Chat, text & conversational commerce, AI lead handling & follow-up. Confirm current packaging directly.
Who owns Numa?
No corporate parent is recorded for Numa in this directory. Ownership can change without announcement, so confirm current ownership directly if it affects your decision.
Is Numa a fit for every dealership?
No universal fit is asserted. The current record describes US and a typical segment of Franchise and groups; OEM, rooftop, workflow and configuration eligibility still require confirmation.
How much does Numa cost?
This directory does not publish an unsupported universal price. Request the exact modules, quantities, implementation, integrations, usage, increases, renewal and exit costs for the dealer's configuration.
Which systems integrate with Numa?
11 scoped integration records are currently associated with this company. A logo or marketplace listing does not establish fields, write-back, timing, dealer eligibility, fees or support.
How should Numa be demonstrated?
Use the relevant category workflows and require normal plus exception cases. Record what is native, configured, partner-delivered or planned.
What should be migrated to Numa?
Define objects, history, identifiers, relationships, attachments, consent, reconciliation and archive requirements before the implementation statement of work is accepted.
What should the Numa contract address?
Confirm named products, dependencies, service responsibilities, data access, security, term, renewal, increases, termination and transition with qualified review.
What are the alternatives to Numa?
Use the unranked category-peer page to discover overlapping providers, then verify exact product, market, OEM, integration, implementation and commercial fit. No universal better option is named here.
How current is the Numa record?
This record is at Verified status and carries a dated evidence packet naming the primary source that was checked. Verified covers company identity and published service scope — not performance, pricing, deliverables or dealer outcomes.