Sailfish Software
Sailfish Software describes ProScribe as AI-driven RO write-up software for automotive service departments that guides technicians step by step through documentation. Its homepage frames the goal as faster warranty approvals and higher CSI through better quality repair order stories.
Sailfish Software: ProScribe
Its blog discusses inconsistent documentation across technicians and incomplete repair orders, and its about page says the company was founded by G. Larry Colson Jr., who previously served in executive roles at automotive software companies.
| Product or service | Function |
|---|---|
| ProScribe | AI-guided repair order story software. |
| Guided technician write-ups | Step-by-step documentation of the concern, cause and correction. |
| Warranty-ready documentation | Write-ups aimed at claim approval. |
| Educational articles | Blog posts on documentation quality. |
Sailfish Software: product details
Sailfish Software makes ProScribe, which uses AI to guide a technician through writing the cause and correction on a repair order. Its pitch is fewer rejected warranty claims, faster approvals and better CSI, and one of its articles argues that vague repair orders risk rejected claims, lower satisfaction scores and weaker defence in a dispute.
Its founder and chief executive, Larry Colson, was previously executive chairman and chief technology officer of Auto/Mate Dealership Systems, which was sold to DealerSocket in 2020, so the company comes from DMS software.