Salesforce Automotive Cloud
Salesforce describes Automotive Cloud as its CRM edition for the automotive industry, aimed at unifying sales and service interactions, managing leases, warranties and claims, and giving automotive partners secure access to the same data. Its site also presents Agentforce for automotive.
Salesforce Automotive Cloud: Unified sales and service interactions
This is an automotive-specific edition of a general platform, adding a customer and vehicle data model on top of Salesforce’s lead, service and analytics tools.
| Product or service | Function |
|---|---|
| Unified sales and service interactions | Every driver touchpoint in one platform with alerts and service milestones. |
| Lease, warranty and claims management | Automating warranty programs and managing claims and payouts. |
| Partner data access | Secure access to the same data for automotive partners. |
| Agentforce for automotive | AI agents for automotive customer interactions. |