Confirm write-back to the DMS
A fixed-operations tool lives or dies on whether it updates the repair order in the DMS rather than creating a parallel record. Trace one real RO end to end, including a declined line and a parts delay.
Verified recordRecord reviewed August 19, 2026
Xtime
Cox Automotive fixed-operations customer experience suite.
6 product records4 categories3 integration records
What Xtime does
Xtime, a Cox Automotive company, is a fixed-operations customer-experience suite that covers online and contact-center service scheduling, the service lane, inspections and service marketing. Its Spectrum, Schedule, Engage, Inspect and Invite products move a service customer from booking through the shop visit and back into retention marketing. It suits franchise dealers and groups that want an integrated service-drive experience tied to OEM programs. The deciding questions are OEM certification and program participation for the dealer's brands, how it writes back to the DMS repair order, and staffing for the scheduling and communication workflow.
Dealer fit
Where Xtime sits in the stack
Market: US & Canada
Typical segment: Franchise and groups
Corporate parent: Cox Automotive — confirmed August 19, 2026 against the primary source.
Research status: Core scope checked against a current primary source; configuration-level facts still require dealer verification.
Evidence basis: Company identity and the Invite, Schedule, Engage and Inspect service scope named on the provider's own site, which presents Xtime as part of Cox Automotive. Verified applies to company identity and published service scope—not performance, pricing, deliverables, dealer-specific configuration or client outcomes.
Record reviewed: August 19, 2026
What this record establishes about Xtime
Xtime is mapped to 4 workflow categories inside fixed operations, with 6 named products and service lines recorded. A record this wide usually means a suite rather than a point solution, so establish early which modules are on your order form and which are simply available. Xtime is owned by Cox Automotive, which makes this a decision about a position inside a portfolio as well as a product. 3 scoped connection records are associated with this company in the directory.
This record resolves Xtime as a company and maps its published scope to dealer workflows. It does not establish pricing, contract terms, OEM program eligibility, whether a given integration is enabled for your configuration, implementation quality or support responsiveness. Those are configuration and commercial facts that come from a scoped demo, a written proposal and a reference running your DMS and OEM.
Portfolio
Xtime products and service lines
Packaging changes. Confirm current names, bundles and availability with the provider.
Fixed operations
Spectrum
Cox Automotive fixed-operations customer experience suite.
Open product record →Fixed operationsSchedule
Xtime Schedule is the appointment-booking module of Cox Automotive's Xtime fixed-operations suite, handling online and contact-center service scheduling, capacity and transportation needs. Evaluate how appointments reconcile with the DMS repair-order system and shop capacity rules.
Open product record →Fixed operationsEngage
Xtime Engage is the customer-communication and service-marketing module of Xtime, covering reminders, status updates and retention outreach around the service visit. Confirm how it coordinates with the scheduler and the DMS customer record.
Open product record →Fixed operationsInspect
Xtime Inspect is Xtime's digital multi-point-inspection tool, letting technicians record inspection findings and media that drive recommended-service approvals in the lane. Confirm how results attach to the repair order and the customer-approval flow.
Open product record →Fixed operationsInvite
Xtime Invite is the service-marketing and appointment-generation component of Xtime, driving declined-service, maintenance and retention outreach that books customers back into the lane. Evaluate targeting sources and how it ties into the scheduler.
Open product record →Fixed operationsXtime Spectrum Transportation
Xtime Spectrum Transportation manages loaner and transportation logistics around the service visit within the Xtime fixed-operations suite (Cox Automotive). Confirm loaner-fleet and DMS integration.
Open product record →Coverage
Categories
Service scheduling
Online and contact-center appointments, capacity and transportation needs.
Compare 6 companies →Service lane platforms
Check-in, MPI, estimates, approvals, communication, payment and retention.
Compare 22 companies →Service marketing & retention
Recall, declined-service, maintenance and customer retention campaigns.
Compare 19 companies →Digital MPI & video inspection
Technician inspections, media, recommendations and customer approvals.
Compare 13 companies →Verify both sides
A logo or marketplace listing does not define direction, objects, timing, fees, support or configuration. The 3 scoped connection records here name what was checked; get the same statement from both vendors for your setup.
Model the full term
Include implementation, hardware, usage, media, data, integrations, annual increases and offboarding assistance in the total cost. Two providers with the same monthly price routinely differ once those are counted.
Diligence themes
Open scorecard →What to establish for this company specifically
Write-back to the repair orderFixed-operations tools live or die on whether they update the repair order in the DMS rather than creating a parallel record. Trace one real RO end to end, including a declined line and a parts delay.
Commercial structureModel the full term: implementation, integration fees charged by other systems, usage or transaction charges, the annual increase, the renewal mechanic and the cost of leaving. Two providers with the same monthly price routinely differ once those are included.
ExitAgree the export format, timing, cost and deletion proof before signature. Offboarding terms are inexpensive to negotiate up front and expensive to request afterwards.
Questions dealers ask about Xtime
What does Xtime offer?
Xtime, a Cox Automotive company, is a fixed-operations customer-experience suite that covers online and contact-center service scheduling, the service lane, inspections and service marketing. Its Spectrum, Schedule, Engage, Inspect and Invite products move a service customer from booking through the shop visit and back into retention marketing. It suits franchise dealers and groups that want an integrated service-drive experience tied to OEM programs. The deciding questions are OEM certification and program participation for the dealer's brands, how it writes back to the DMS repair order, and staffing for the scheduling and communication workflow. The mapped record includes 6 named products or service lines across Service scheduling, Service lane platforms, Service marketing & retention, Digital MPI & video inspection. Confirm current packaging directly.
Who owns Xtime?
Xtime is owned by Cox Automotive, confirmed August 19, 2026 against a primary source. That matters commercially: ask which sibling products are prerequisites, which integrations are internal, and whether renewal is quoted per product or across the group.
Is Xtime a fit for every dealership?
No universal fit is asserted. The current record describes US & Canada and a typical segment of Franchise and groups; OEM, rooftop, workflow and configuration eligibility still require confirmation.
How much does Xtime cost?
This directory does not publish an unsupported universal price. Request the exact modules, quantities, implementation, integrations, usage, increases, renewal and exit costs for the dealer's configuration.
Which systems integrate with Xtime?
3 scoped integration records are currently associated with this company. A logo or marketplace listing does not establish fields, write-back, timing, dealer eligibility, fees or support.
How should Xtime be demonstrated?
Use the relevant category workflows and require normal plus exception cases. Record what is native, configured, partner-delivered or planned.
What should be migrated to Xtime?
Define objects, history, identifiers, relationships, attachments, consent, reconciliation and archive requirements before the implementation statement of work is accepted.
What should the Xtime contract address?
Confirm named products, dependencies, service responsibilities, data access, security, term, renewal, increases, termination and transition with qualified review.
What are the alternatives to Xtime?
Use the unranked category-peer page to discover overlapping providers, then verify exact product, market, OEM, integration, implementation and commercial fit. No universal better option is named here.
How current is the Xtime record?
This record is at Verified status and carries a dated evidence packet naming the primary source that was checked. Verified covers company identity and published service scope — not performance, pricing, deliverables or dealer outcomes.