Shop Boss BOSS AI: ProNotes vs Tekmetric CRM
These product records share documented category coverage. The comparison does not claim equivalent features, availability, compatibility or performance and does not select a winner.
What this comparison establishes
Shop Boss BOSS AI: ProNotes is a Shop Boss line; Tekmetric CRM is a Tekmetric line. They meet on shop management & dispatch. Tekmetric fields 4 other named lines around Tekmetric CRM, against 2 for Shop Boss. The wider portfolio is not automatically better — ask whether you are buying one product or the first step into a suite.
A product record resolves a name to a provider and maps it to dealer workflows. It does not establish that Shop Boss BOSS AI: ProNotes and Tekmetric CRM have equivalent features, that either is available in your market or OEM program, that either integrates with your DMS at the field level, or what either costs in your configuration. Product-family names routinely cover materially different editions — the same name can mean different software in two stores.
Shop Boss BOSS AI: ProNotes
Shop management software covering work orders, marketing CRM, online scheduling, parts and tyre ordering, integrated payments, digital vehicle inspections and customer texting.
Product record → · Shop Boss profile →Tekmetric CRM
Tekmetric CRM is the customer-communication and retention component of the Tekmetric shop-management platform. Confirm how it ties to the repair-order and customer record.
Product record → · Tekmetric profile →What else each provider fields
Buying a line item can be the first step into a stack. Ask which of these are prerequisites and which are priced separately at renewal.
Settle these before comparing features
The two records describe different primary markets — Shop Boss is recorded as North America or market-specific and Tekmetric as US & Canada. Confirm both are actually sold, supported and contracted in your country and state before anything else, because a market mismatch settles the comparison on its own.
Typical segment differs: Shop Boss is recorded against single and multi-location repair shops and Tekmetric against independent service. Segment is a description of who a provider usually serves, not a restriction. Ask each for a reference at your rooftop count and franchise mix rather than assuming the record excludes you.
Evaluation criteria for the shared workflow
Shop management & dispatch
- 1
Does it write back to the DMS repair order?
- 2
Which steps work on mobile?
- 3
How are declined services and payments handled?
Ask both providers for the same proof
Exact edition, modules and usage limits
Required dealer and OEM eligibility
The same end-to-end workflow, including an exception
The same integration objects and write-back direction
The same implementation and migration assumptions
The same three-year pricing schedule with renewal increases
The same security, continuity and incident evidence
The same export and offboarding test
Feature equivalence, availability, OEM eligibility, integration behaviour, support quality and price are configuration facts. They are not published here and cannot be inferred from a shared category. Get them in writing from both providers for your exact configuration.
Shop Boss BOSS AI: ProNotes vs Tekmetric CRM FAQ
What is the difference between Shop Boss BOSS AI: ProNotes and Tekmetric CRM?
Shop Boss BOSS AI: ProNotes comes from Shop Boss and Tekmetric CRM from Tekmetric. Both are mapped to shop management & dispatch in this directory. The difference that decides the purchase is the edition on the order form, the integrations live for your DMS, who implements it and what the three-year cost is — none of which a directory can settle for your store.
Are Shop Boss BOSS AI: ProNotes and Tekmetric CRM the same kind of product?
They are mapped to the same workflow ground (shop management & dispatch), which is why they appear together here. Shared category means comparable purpose, not comparable capability.
Which one integrates with my DMS?
Ask both providers to state it in writing for your DMS and version: direction, data objects, refresh interval, who owns the connection, who supports it when it breaks, and the fee. Then ask your DMS provider the same questions. A partner logo is not a scope statement.
How much does each cost?
Neither price is published here. Dealership software is quoted per configuration, and the same named product can differ several-fold between two stores. Request modules and quantities, implementation, integration and usage fees, initial term, renewal mechanic, annual increase and exit cost — from both, in the same format.
Do I have to buy the rest of the provider's stack?
Ask directly. Shop Boss and Tekmetric both field other named lines, and the answer that matters is which of them are prerequisites, which are bundled at no extra cost today but priced separately at renewal, and what happens commercially if you later drop one.
Can I run both?
Running two products in shop management & dispatch usually creates duplicate entry and an unclear source of truth. If you are considering both, decide which one owns each record before signing either.
What should the demo prove?
The same workflow, in the same order, on both — including the exception case. Record what is native, what is configured, what a partner delivers and what is on a roadmap. Anything on a roadmap is not a feature you are buying today.
Where does this page stop?
At the order form. It compares documented scope and gives you the questions. What either provider will actually quote, support and deliver comes from a written proposal and a reference running your DMS and OEM.