Department

Dealership software for F&I departments

Dealership software for F&I departments must support lender, menu, product, identity, document and contracting workflows while preserving a complete audit trail.

The F&I office carries the store's heaviest compliance burden. The technology covers a menu that presents products consistently, deal structuring and credit applications with lender connections, contracting (electronic where lenders accept it), compliance checks (identity, sanctions, adverse action notices), and the storage of deal jackets. Because dealers that arrange financing are financial institutions under the FTC Safeguards Rule, the systems also have to meet written security requirements: a named responsible person, written risk assessment, multi-factor authentication, encryption and a retention and disposal schedule for customer records.

0 direct answers4 related market mapsSeptember 1, 2026 reviewed

Direct answer

Dealership software for F&I departments

Start with the menu and what it records. Regulators treat the menu as a disclosure document, so ask whether every customer sees the same options in the same order, whether product terms and limitations print on the customer copy, whether the rate sheet used on each deal is stored and whether a declined product is recorded. Then look at rate disclosure: the approved rate and the contract rate should both be tied to the deal so that dealer participation can be explained and applied consistently.

Related searches: dealership F&I software · dealer menu and econtracting · automotive finance compliance tools

What to check before you decide

Ask which of your lenders accept eContracts for which products and states. Ask what the compliance tool does when a check fails: warn, or block funding until cleared.

Ask how provider contracts handle cancellations and refunds and where the files are stored. Measure by the things an auditor or lender will ask for: a complete deal jacket in minutes, the compliance record for each deal, and the store's per-copy F&I results by manager and product.

Dealer-controlled evaluation