Kenect AI Voice AI
Kenect AI Voice AI: Kenect describes Voice AI as a way to reach customers around the clock by voice, text and email. It handles sales inquiries and service scheduling through conversational AI.
Kenect AI Voice AI: Voice AI
The company says it answers every inbound call.
Voice AI is part of Kenect's AI line, alongside Engage AI for service. It integrates with major DMS and CRM platforms.
Handoffs pass the conversation to a person with context intact.
Kenect's Engage AI entry describes the texting side. The company cites savings and revenue figures on its page.
Each handles calls a little differently.
A general manager would ask what the voice agent may say about price. It would ask how callers reach a person and how calls are recorded and disclosed.
The category guide for AI assistants lists a neutral checklist. Involve the daily users.
Kenect was founded in 2017 by Graham Anderson and Shaun Sorensen and is based in Pleasant Grove, Utah. The company says its platform combines conversational AI, business texting, voice, web chat, review management and payment collection.
It serves automotive, outdoor power equipment, RV, powersports and marine dealers.
Voice AI is described as a virtual receptionist that handles inbound calls, answers routine questions, books service appointments and routes other calls to the right department. Kenect says it is trusted by more than 10,000 dealerships in North America.
Voice AI is Kenect's phone agent for dealerships, introduced in September 2025. Kenect describes a receptionist that answers inbound calls at any hour, handles routine questions, books service appointments through the DMS and routes callers by inquiry type, customer status or repair order.
Early results quoted by the company include a 61 percent drop in service call volume and two hours saved per writer each day, which are vendor figures from early users. A service manager should listen to sample calls, test how it handles an unusual request and check how a call transfers to staff.
Kenect says its voice agent routes calls by inquiry type, customer status or repair order and schedules appointments through the DMS, and it cites early results from users, including a 61 percent drop in service call volume. Those are company figures from early users, so a store should ask for call samples and a pilot on its own phones.
| Product or service | Function |
|---|---|
| Voice AI | An AI receptionist for calls. |