M5 Management Services ROSE+
M5 Management Services ROSE+: M5 Management Services describes itself as a performance improvement coaching firm for fixed operations in dealerships. It says the company began in 2009 with a group of professionals who had worked at another consulting firm.
M5 Management Services ROSE+: M5 ROSE+
Fixed operations means service, parts and collision.
M5 describes ROSE+ as an analysis tool that turns raw repair order data into dashboards and reports. The company says a service department can use it to check key measures and track progress over time.
ROSE stands for repair order sales evaluation on the M5 site.
Around the tool, M5 sells consulting, training and peer groups. It calls the peer groups Profit Groups, where dealership managers meet to compare methods.
Automotive News has also carried a video about how M5 trains service departments.
A dealer looking at ROSE+ would ask which repair order fields the tool needs from the DMS. It would ask how often the data refreshes and who reviews the dashboards with the service team.
M5 says its ROSE process, short for Repair Order Survey and Evaluation, launched in 2014 to make the survey much faster. ROSE+ later became the software version.
M5 also sells a four-day in-dealership fixed operations analysis led by a performance coach.
Its services list includes service advisor training, parts management coaching, a performance monitoring service and an on-demand fixed operations manager. Fixed Ops Insight has a guide page on the company.
M5 sells ROSE analysis both as a service with a coach and as the ROSE+ software. The ROSE Event page describes a live session.
A dealer would ask which of these it is buying and whether the software works on its own without a coach.
| Product or service | Function |
|---|---|
| M5 ROSE+ | A subscription program the site promotes. |