RoadVantage Claims App
RoadVantage Claims App: RoadVantage describes itself as an automotive aftermarket F&I products and services provider. Its claims app is the tool a dealership service writer uses to file and manage customer claims on the company's products from a smartphone.
RoadVantage Claims App: True Coverage, QuickShows and RoadVantage Claims App
The app is listed in the Apple App Store and on Google Play under the RoadVantage names.
According to the company, the app supports vehicle lookup by VIN scan, a quick coverage lookup that shows what a product covers, claim submission with photos and an invoice uploaded together, management of open claims and a history of claims paid over time. The pages on claims and customer service and the RoadVantage claims portal describe the wider process.
RoadVantage publishes pages about the new claims app and about the app in its online resources. It describes a GAP DMS tool that saves phone calls, which shows other ways the company connects its products to dealership systems.
The company also lists claim processing time figures in its marketing, which are its own claims.
The app matters to a service department because a vehicle service contract or similar product is only useful to the customer if the claim is easy to file. A service writer who has to phone in each claim spends time that the app is meant to save.
A store selling RoadVantage products would train its service advisors on the app as part of the sale. A finance manager would want to know how customers are told to file claims.
Questions for a service manager: how claims are authorized, how quickly payment arrives and to whom, how the app handles a customer who is not the original purchaser, how photos and invoices are stored, whether the app connects to the store's DMS and how the store reviews claims history. A finance manager would ask how claims experience is reported back to the store.
The category guide for F&I products and claims lists a neutral checklist for use with RoadVantage and other providers. Ask what is included.
Get it in writing.
| Product or service | Function |
|---|---|
| True Coverage, QuickShows and RoadVantage Claims App | Named coverage, presentation and claims tools. |
- roadvantage.com
- roadvantage.com /about-us/
- roadvantage.com /products-1/
- roadvantage.com /products-1-2/
- roadvantage.com /online-resources/the-roadvantage-claims-app/
- roadvantage.com /claims-customer-service/the-new-roadvantage-claims-app/
- roadvantage.com /claims-customer-service/
- apps.apple.com /us/app/roadvantage/id1349527940
- roadvantage.com /roadvantage-gap-dms-tool-save-time-save-phone-calls/