StoneEagle Pencilwrench

StoneEagle Pencilwrench: Pencilwrench is a repair documentation tool that StoneEagle acquired, as reported by Auto Remarketing and Auto Success. StoneEagle describes the technology as helping technicians and service advisors write accurate, comprehensive repair event documentation, which is the narrative on a repair order that explains the complaint, the cause and the correction.

StoneEagle company profile StoneEagle official website

StoneEagle Pencilwrench: PENCILWRENCH

The reasoning connects to warranty and service contract work. The Auto Remarketing headline on the acquisition describes it as a way to smooth original equipment manufacturer warranty claims, since a claim is decided in part by how clearly the repair was documented.

StoneEagle says the acquisition complements its existing products, named as StoneEagleADMIN, StoneEagleMENU and StoneEagleMETRICS.

StoneEagle describes itself as a single source technology provider. Its list of products includes F&I product administration software, a patented virtual claims payment solution, web-based F&I, sales and service performance analytics.

An F&I menu application. Pencilwrench extends that range into the service department, where claims begin.

The company announced that it would show a new repair story experience in Pencilwrench at NADA Show 2026, built to support the increasing complexity of modern vehicle diagnostics and repairs. That is StoneEagle's stated direction for the product and is quoted here only as its own description of the upcoming release.

For a service manager the practical relationship is between the repair order and the claim. A technician who records the concern, the diagnostic steps and the fix in a consistent structure gives the warranty administrator what a claim reviewer asks for.

Tools of this type generally prompt for those elements and help the writer avoid gaps.

Questions for StoneEagle: how the tool fits into the technician's existing workflow on the shop floor, whether it connects to the store's DMS and service scheduling system, how the stories are stored and exported, what language options exist, and how the product interacts with third-party warranty administrators. Whether it supports a store's manufacturer claim submission portal is another matter to ask about directly.

It sits beside StoneEagle's F&I reporting and SEcureMetrics records, which cover the finance side of the same company. Check what costs extra.

Ask about training time.

Joe McCue, a former technician turned general manager, created Pencilwrench in 2013. It helps technicians and advisors write repair event documentation.

StoneEagle bought it, and Automotive News, Auto Remarketing and AutoSuccess Online all covered the deal.

StoneEagle says the addition helps dealers handle OEM warranty claims and service contract claims. It lists Pencilwrench under Fixed Ops beside StoneEagleMETRICS SERVICE.

The tool builds Complaint-Cause-Correction stories in seconds.

StoneEagle Pencilwrench functions
Product or service	Function
PENCILWRENCH	Technician cause and correction documentation.