Xtime Invite

Xtime Invite: Xtime, a Cox Automotive brand, describes Invite as its service marketing tool. The company says it sends personalized service reminders and targeted offers to customers based on previous visits, scheduled maintenance and declined services, with the aim of filling service bays and bringing customers back to the dealership.

Xtime company profile Xtime official website

Xtime Invite: Invite

The declined-services element is a specific feature. When a customer turns down a recommended repair, Xtime says Invite can follow up later to recover that work.

It also describes notifying customers when special order parts arrive, which the company links to fewer delays in repair turnaround.

Xtime added text marketing to Invite, described in an Xtime post and a DrivingSales article by a Cox Automotive author. The text channel is presented as a new way to increase customer engagement.

The company says it is available as an add-on for franchise dealers in the United States. The enhanced texting communications use a new messaging center that supports conversations with customers and prospects.

Invite works with other Xtime products. Xtime describes Schedule for online booking and digital fixed ops tools for check-in and inspection.

So a customer who receives a reminder can book an appointment through the same platform. The Cox Automotive event page for NADA 2026 places Invite among the products shown there.

Xtime says its software integrates with other Cox Automotive solutions and with third-party dealer management systems, with data shared across the dealership. Service marketing depends on accurate service history.

So the DMS connection controls how well the reminders match the customer's real maintenance status.

Xtime publishes a page of frequently asked questions and a resource article with tips on turning a service department into a profit center.

A service manager or marketing director considering Invite would ask how the customer list is built and cleaned, how offers are set and who approves them, how text consent is handled, how unsubscribes are honored, how appointments booked from a reminder are attributed, and what the reporting covers. The category guide for service marketing lists these as a scorecard.

Xtime describes Invite as a multichannel service marketing tool. It sends personalized service reminders and targeted offers.

The stated goals are to fill service bays, recover declined services and keep customers coming back.

Xtime's FAQ page and its Cox topic page explain how the product sits inside Cox Automotive's service offer. A dealer would ask how Invite pulls its list of due customers from the DMS and how a customer opts out.

Xtime Invite functions
Product or service	Function
Invite	Service marketing to bring customers back.