Total Customer Connect Appointment Scheduler
Total Customer Connect Appointment Scheduler: Total Customer Connect describes its appointment scheduler as a responsive, mobile-friendly online scheduling tool with two-way communication with the DMS, manufacturer maintenance menus and texting. The company presents it as part of its Service Connect platform and also offers it as a stand-alone appointment dashboard.
Total Customer Connect Appointment Scheduler: Appointment Scheduler
For the customer, the company says the design lets people book from a phone, tablet or computer. A customer can look at past work done, pick the vehicle to be serviced, choose from Good, Better and Best service packages, say what transportation is needed and schedule in real time according to availability.
For the dealership, Total Customer Connect says the scheduler offers a large number of settings so it can be set up for how a service department operates, including advisor and technician schedules. It gives access to customer service and contact history, supports rewards enrollment and lets the store communicate with the customer by email or text.
The company has related pages for service lane check-in and scheduling software and for a Toyota service lane software offering, which suggests a manufacturer-specific version.
A service manager would ask how the scheduler reads capacity and how the two-way DMS link behaves when a repair order changes, how manufacturer menus stay current, how the store controls what can be booked online, how reminders and no-shows are handled and which franchise programs approve the tool. Get it in writing.
Ask what is included.
Total Customer Connect describes its scheduler as usable on any device. It says the tool has more than 1,100 settings so a dealership can fit it to its own shop.
The scheduler is also sold as part of the ServiceConnect suite.
A service manager would ask how the settings limit online bookings by advisor, bay or job type.
The scheduler is a branded online booking tool that can be embedded in a dealership site. Total Customer Connect lists OEM maintenance menus with good, better and best options, a vehicle history portal, transportation choices, self-check-in, safety recalls, two-way texting, capacity settings for advisors and technicians, automated reminders and links to Alexa and Google Home.
It says there are over 1,100 settings, set up for each dealership. Ask who configures the settings, how a changed shop capacity is reflected in open times and how appointments are written into the DMS.
| Product or service | Function |
|---|---|
| Appointment Scheduler | Online service scheduling. |
- main.totalcustomerconnect.com
- main.totalcustomerconnect.com /about-us/
- main.totalcustomerconnect.com /service-connect/
- main.totalcustomerconnect.com /solutions-overview/
- main.totalcustomerconnect.com /appointment-scheduler/
- main.totalcustomerconnect.com /online-appointment-scheduler/
- main.totalcustomerconnect.com /service-lane-check-in/
- main.totalcustomerconnect.com /toyota-service-lane-software/