AutoEngage AI
AutoEngage AI describes an AI assistant named Lisa that texts dealership service customers, holds two-way conversations and books appointments directly into the dealer management system. Its site says the assistant reads from and writes to the DMS and is branded to each store.
AutoEngage AI: Lisa, the AI service assistant
The company presents the assistant as covering retention plays across the service lifecycle, from a first appointment to long-term customer satisfaction.
| Product or service | Function |
|---|---|
| Lisa, the AI service assistant | Texts service customers, holds conversations and schedules appointments in the DMS. |
| Retention plays | The site lists categories of outreach across the service lifecycle. |
| DMS read and write | Appointments and conversation outcomes are written back to the dealer’s system. |
AutoEngage AI: product details
AutoEngage's home page describes an agent that holds real two-way text conversations with service customers listed in the dealer's DMS, not blasts or links, and shows a sample exchange in which a customer who had gone elsewhere is offered a complimentary first service and books a time. It lists eight outcomes, from engaging every customer to increased repair order value and CSI, and says it is trusted by the largest dealer groups.
The page does not give pricing or results by store, so ask for a reference and how consent and opt-outs are recorded.