Shop Boss
Shop Boss describes itself as an auto shop management solution that works the way a shop does. Its site lists work orders, a marketing CRM that automates follow-ups, online scheduling, parts and tire ordering, integrated payments, digital vehicle inspections and customer texting.
Shop Boss: Shop management
The public pages are brief, so fuller detail is available from the company. The directory also tracks an AI notes feature, a customer portal and a VIN scanner.
| Product or service | Function |
|---|---|
| Shop management | Work orders and day-to-day shop workflow. |
| Automotive marketing CRM | Automated follow-ups to bring repeat customers back. |
| BOSS AI: ProNotes | An AI notes feature the directory tracks. |
| Customer Portal and VIN Scanner | A customer-facing portal and a scanner for faster vehicle intake. |
Shop Boss: product details
Shop Boss's about page says founder Chris Boshaw, then a part owner of a repair shop, wrote the first line of code in 2008 because no shop software fit an independent business, with the product launching in 2012. Its features page describes BOSS Inspect, a digital vehicle inspection that works on a phone or tablet, shows customers what needs repair and sends reports in one click, plus a built-in VIN scanner that pulls vehicle and customer history.
The site targets independent repair shops rather than franchised dealers, so a dealership should ask whether it supports multi-bay service departments and DMS links.