Car Dealer Shop Management Software
Shop management & dispatch for dealerships: Technician dispatch, workflow, labor, repair orders and production.
Dealership service departments and independent repair shops buy in the same category but live in different worlds. A dealer management system runs sales, service, parts, warranty and accounting together, while shop management software focuses on estimates, repair orders, technician workflow, parts ordering and invoicing with no vehicle-sales side.
How to choose car dealer shop management software
A store that already runs a DMS usually adds a separate layer on top for the customer (inspections with photos or video, estimates approved from a phone, payment by text, loaners and follow-up on declined work), so the real question is which layer the product belongs to and what it needs to connect to.
Related searches: technician dispatch · repair workflow · shop loading
What to check before you buy
Ask each vendor how its estimate converts to a repair order without retyping. Find out which parts catalogs and suppliers it connects to for ordering in your area, and how labor times and pricing matrices are set and updated.
Ask what happens to historical records on exit. For a dealer-owned body or repair shop, ask whether the tool can reach the DMS for customer and vehicle records.
For an independent shop, weigh pace and simplicity against the depth of accounting and reporting you use.
Run the trial on your hardest repair order, not the demo order. Pick a job with a parts return, a sublet item, a warranty split and a customer who declines half of it.
Watch how many screens it takes. Watch where a person has to retype something.
Check who supports the software when the shop is busy, and what hours, and what the vendor does with your data if you decide to leave.
| Workflow group | Fixed operations |
|---|---|
| Companies mapped | 21 |
| Product records mapped | 26 |
| Verified profiles | 4 |
Questions to put to every car dealer shop management software vendor
- Does it write back to the DMS repair order?
- Which steps work on mobile?
- How are declined services and payments handled?
Car Dealer Shop Management Software companies
Alphabetical; not ranked. Read the evidence methodology →
ALLDATA
OEM repair information and shop workflow platform.
AutoFluent
Shop management system for tyre dealers and service shops covering repair orders, technician tracking, inventory and…
AutoLeap
Auto repair shop management and customer engagement software.
AutoVitals
Digital inspection and shop workflow platform.
GaragePlug
Cloud workshop management software for automotive repair and detailing shops.
Hunter Engineering
Alignment, tire inspection and service equipment with connected software.
Identifix Shop Manager
Solera's cloud repair-shop management system covering job tracking, parts pricing and accounting, paired with the Direct-Hit…
Mitchell 1
Repair information and shop management software.
NAPA TRACS
Shop management system for auto repair covering estimating, scheduling, inventory, tyre fitment, digital vehicle inspections and…
Omnique
Shop management software for repair shops and franchise dealership service departments, covering labour guides, digital vehicle…
PartsTech
Multi-supplier parts procurement and catalog platform.
Protractor Software
All-in-one shop management software covering work orders, digital vehicle inspections, online scheduling, estimating, parts and inventory,…
R.O. Writer
Shop management software for auto repair operations. The homepage served stylesheet content at the date checked,…
Repairify
Automotive repair technology company offering remote diagnostics, ADAS calibration and connected technology for shops, including the…
ROME Collision Management
Collision center management software since 1988 with parts management, customer service CRM, big board, calendar and…
ServiceUp
Vehicle service logistics and managed repair workflow platform.
Shop Boss
Shop management software covering work orders, marketing CRM, online scheduling, parts and tyre ordering, integrated payments,…
ShopKey
Online automotive repair information, maintenance schedules, diagnostic data and labour estimating for shops. The site is…
Shopmonkey
All-in-one shop management software covering estimates and invoices, point of sale, CRM, inventory and scheduling, sold…
Tekmetric
Cloud shop management platform for repair operations.
TireTutor
Shop management platform for tyre and repair businesses covering estimates, checkout, tyre sourcing and CRM. The…