ALLDATA Manage Online
ALLDATA describes ALLDATA Manage Online as a cloud-based shop management system for the automotive repair industry. It lets a shop create and share estimates, repair orders and invoices digitally.
ALLDATA Manage Online: Manage Online
The company says the whole program can be reached anywhere with automatic updates.
The company says the software includes expanded features for growing and multi-shop operators, including business reporting, job and technician tracking and a built-in customer relationship manager. Job groupings let a shop group parts and labor into jobs on the printed or emailed estimate, repair order or invoice.
The customer relationship manager is described as sending reminders and promotions by text or email, tracking the customer source and analyzing marketing results. Ordering from parts vendors is listed among the features, and financial reporting covers cost and profitability analysis for the shop.
ALLDATA says it now offers three shop management options, and describes ALLDATA Shop Manager and Shop Manager Pro as related products. A page comparing the options and a resources page explain the differences.
So a shop should confirm which product it is being sold under the Manage Online name.
Capterra and SoftwareConnect carry independent listings for these products, and the ratings and prices there are the publishers' own.
For a fixed operation, the important questions are how estimates connect to the repair information and labor guides, how technicians' time is tracked, how accounting is exported, how customer communication consent is handled, how the software supports multiple locations and how data is backed up.
ALLDATA was founded in 1986 in Elk Grove, California, and is a subsidiary of AutoZone. It began as a source of OEM repair information for technicians.
It later added shop management tools.
Manage Online covers quotes, invoices, parts ordering, bay and technician management and profitability tracking. It connects to parts suppliers such as AutoZone and WHI Nexpart, and to myCARFAX history.
ALLDATA published a page on 30 years of innovation.
| Product or service | Function |
|---|---|
| Manage Online | Shop management software. |