Dealer-FX Digital MPI
Dealer-FX Digital MPI: Dealer-FX describes its digital multi-point inspection product as photo- and video-enabled, with customizable templates and instant delivery to the customer by text message or email. Its help center publishes a reference guide for the digital MPI, which is the most detailed public description of how technicians and advisors use it.
Dealer-FX Digital MPI: Digital MPI and Service CRM
The video part is called Visual MPI. Dealer-FX says it was designed around the dealership workflow and integrates into its digital MPI.
So the technician records a video during the inspection and the customer receives a clear picture of the issue. The company lists three benefits: service department efficiency, upsell opportunities and transparency with customers.
According to Dealer-FX's release notes, the inspection report PDF includes a thumbnail of each media file and an embedded link. So the customer can view the photo or video by clicking on it.
If a dealership is configured to send automatic all-green messages, the customer receives a text or email from the technician that may include inspection-level media.
Media capture in the technician inspection, called Visual MPI or Inspection Cam in the help pages, is controlled through admin settings under MPI options. A help article explains adding videos and images.
The setting was renamed for clarity in a release, which shows the level of configuration a store can expect.
Digital Dealer published a piece on driving profit to the service drive with personalized multi-point inspection videos, which explains the general idea behind video inspections. Other vendors sell similar tools, including UpdatePromise, Dealerlogix and Affinitiv's MPI app, and each has its own record or listing.
The product is one part of the Dealer-FX platform, which also includes scheduling and payments. Its help center pages show versions configured for particular manufacturers, such as Nissan and FCA.
That implies the tool can be adapted to a manufacturer's inspection requirements.
Questions for a service director include how inspection templates are built and changed, how technicians handle videos in a noisy bay, how long media is stored, how approvals are recorded against the repair order, how the customer's consent to text messages is captured and how the DMS receives the results. The category guide for inspection tools lists the checklist.
Digital MPI replaces the paper inspection sheet. Technicians add photos and short videos to each finding, and the advisor sends the results to the customer by text or email.
The customer can read the explanation and price estimate for every recommendation and approve work from a phone or laptop. Dealer-FX also offers inspection-level media, so a clip attaches to the exact item and flows to the repair order.
Ask how templates are set per OEM, how approvals post back to the repair order and how long media is retained.
| Product or service | Function |
|---|---|
| Digital MPI and Service CRM | Digital multipoint inspection and customer relationship tools the directory tracks. |
- dealer-fx.com
- dealer-fx.com /company
- dealer-fx.com /products
- dealer-fx.com /oem/stellantis
- help.dealer-fx.com /fca/en-US/service%20dashboard/Content/Other%20Content/DMPI%20Reference%20guide.htm
- help.dealer-fx.com /nissan/en-US/technician%20inspection/Content/RNotes/New%20Features%20MPImedia.htm
- help.dealer-fx.com /fca/en-US/technician%20inspection/Content/Technician%20Inspection/Adding%20media.htm
- digitaldealer.com /latest-news/drive-profit-service-drive-personalized-multi-point-inspection-videos
- dealer-fx.com /one-platform/