Dealer-FX ONE Platform

Dealer-FX ONE Platform: Dealer-FX describes its ONE Platform as fixed operations software that runs the whole service visit on one record, from scheduling through payment. The company's pages list scheduling, check-in, video inspections, approvals and payment as steps that share the same data, so nothing is entered twice.

Dealer-FX company profile Dealer-FX official website

Dealer-FX ONE Platform: Service Intelligence Platform

Payment is the newest step in that chain. A Dealer-FX payments page says the dealer can send payment requests by text or email, or take payment with integrated mobile card readers, and that invoice details are generated from the platform's own data.

Dashboards show payment status and reporting in real time.

The service management view is described as one view of every repair order, in which a user can inspect, record, price and get approval in one place. Two-way integration with the DMS is described, together with Snap-on repair data.

Dealer-FX lists exclusive integrations with an electronic parts catalog and with Mitchell 1's ProDemand repair information.

The former ONE Platform address now redirects to Dealer-FX's Service Intelligence Platform. That page describes a service visit running from appointment through payment on one repair order.

Inspection photos and video reach the customer alongside a price, while approvals and declines are timestamped on the repair order. The feature table distinguishes included functions from add-ons and marks DMS-dependent functions separately.

The company publishes pages on packages, on its manufacturer partnerships and integrations. A piece titled ten questions to ask about the ONE Platform, which reads as the company's own guide to how a store should evaluate it.

An independent site, Dealer Software Success, has also written about the platform.

Because the platform sits in the service lane, integration is the key: how appointments and repair orders move to and from the DMS, how manufacturer programs are supported, and how the store's other tools, such as its CRM and parts system, connect. A store would also ask how the modules are packaged and whether they can be bought separately.

The category guide for fixed operations platforms lists a neutral checklist. Manufacturer partnership pages on Dealer-FX's site explain where the product is offered through an OEM program, which can change the contract and support arrangements.

Dealer-FX describes itself as a developer of service-operations software as a service, communication platforms and data integrations for OEMs and their dealers. Snap-on said the purchase fit its existing OEM and dealership business, which includes electronic parts catalogs and diagnostic programs.

BizTimes reported the deal at 200 million dollars.

ONE Platform is Dealer-FX's full service-lane system, covering scheduling, check-in, inspection, menu, approvals and checkout. The company describes a command center that holds the main functions, start-to-finish tracking for each vehicle, customizable digital inspection templates and fewer repeated entries.

It lists certified connections to nearly every major DMS and names several manufacturers, including Stellantis, Nissan, Toyota, Lexus, Mitsubishi, GM, Kia and Hyundai, for which it is an exclusive or preferred service technology provider. Confirm that your brand's program is among them, which modules are bundled and how fixed ops consultants support a rollout.

Dealer-FX ONE Platform functions
Product or service	Function
Service Intelligence Platform	One platform for the service lane covering scheduling, shop management, service marketing and insights.