Nextiva NEXT Platform

Nextiva NEXT Platform: Nextiva describes the NEXT Platform as a unified, AI-powered customer experience solution for businesses in a range of industries, including automotive. The company's pages say it brings phone and texting into one place.

Nextiva company profile Nextiva official website

Nextiva NEXT Platform: NEXT Platform

So a business can make calls and send texts from any device, alongside live chat for website visitors and a messenger for customers on other channels.

Video calls with screen sharing and recording are listed among the tools. The company sells contact center software and an experience suite for customer service.

Nextiva's pages describe these as parts of one platform, in which sales and service teams manage every customer conversation together.

For automotive dealerships, Nextiva has an industry page on AI-powered communication systems and a blog post on AI answering service for car dealerships. The company describes an AI assistant called XBert that books service appointments, captures leads, handles parts inquiries and routes sales opportunities to the team.

Nextiva frames the dealership problem as missed inquiries and slow responses, citing its own figures and a case study in its marketing.

The NEXT Platform is a general business communications system, not a dealer-specific product. So a store considers it as a replacement for its phone system as well as a customer communication tool.

A general manager would ask how the platform connects to the store's CRM and DMS, how calls and texts are logged to the customer record, how call recording and consent are handled, how the AI assistant is limited in what it can say and how it hands over to a person, how numbers are ported and what happens during an internet outage.

The category guide for dealership phone and communication systems lists a neutral checklist for use with Nextiva and with other providers, including call tracking and conversation analytics tools. Check data export options.

Ask what is included.

Nextiva calls NEXT a unified communications and customer experience platform. Voice, SMS, email, social and reviews flow into one inbox, with AI on every channel.

The company says more than 1 million users rely on it.

Nextiva is a general business communications company, not one built only for dealers. A dealership would ask how call recordings and texts tie back to its CRM.

Nextiva NEXT Platform functions
Product or service	Function
NEXT Platform	The unified customer experience platform.