Car Dealer Phone Systems
Phone systems & contact center for dealerships: Cloud PBX, call queues, recording, routing and BDC contact-center tools.
A dealership phone system is more than phones. It is the carrier service, the call control (a cloud or hosted platform or an on-site PBX), the customer flow (menus, queues, ring groups, transfers), the measurement (recordings and reports) and the connection to the systems that record outcomes.
How to choose car dealer phone systems
Cloud platforms can log calls against CRM records so a salesperson or advisor sees history without switching screens. Start by mapping how a call should move: sales phone-ups, service appointments, parts counter, finance and the BDC.
Related searches: dealer PBX · contact center · call routing
What to check before you buy
Recording brings legal duties. Most states allow recording with one party's consent.
About eleven require all parties' consent. On a call that crosses state lines, the stricter rule usually applies.
A store that calls customers across a border needs an announcement on every recorded call. Look at how the platform plays it, and how it handles a caller who refuses.
Then ask about resilience. What happens when the internet connection fails?
Is there failover to cell or another carrier? Can numbers be ported out if you leave?
How quickly does the provider answer a fault call?
Plan the move carefully. Ask the provider how numbers will be ported, how long the cutover takes, what happens to calls during the switch and how the old and new systems coexist for a few days, and schedule it away from your busiest hours. List every number used on websites, listings, ads and signs so that none is left behind, since a forgotten number that rings a dead line loses customers invisibly.
| Workflow group | Communications |
|---|---|
| Companies mapped | 13 |
| Product records mapped | 4 |
| Verified profiles | 1 |
Questions to put to every car dealer phone systems vendor
- Is the connection read-only or bi-directional?
- Who pays each integration fee?
- What breaks when either product changes?
Car Dealer Phone Systems companies
Alphabetical; not ranked. Read the evidence methodology →
Aircall
Cloud phone and customer communications platform with CRM and helpdesk integrations. Not automotive-specific.
Broadvoice
Cloud contact centre and business communications provider covering omnichannel routing, self-service, dialler and web chat. Not…
CallTower
Cloud unified-communications provider. Not automotive-specific.
Cisco Webex Calling
Cloud-based business phone system with hunt groups, shared lines and visual voicemail, tied into the wider…
Dialpad
Cloud contact centre and business communications platform. Not automotive-specific.
GoTo Connect
Cloud business phone system. Not automotive-specific.
Helion Technologies
Dealer-focused managed IT and cybersecurity provider.
Intermedia Unite
Unified communications platform covering business phone, team chat and SMS, video conferencing and file management, published…
Momentum Telecom
Business connectivity and cloud calling provider covering global internet, managed networks and Microsoft Teams calling. Not…
Nextiva
Business phone, contact centre and customer experience platform covering voice, texting, chat, email and social, with…
RingCentral
Cloud business phone, contact centre and meetings platform with automated call handling. Not automotive-specific; the site…
TPx Communications
Managed IT services provider covering networking, collaboration, business internet and managed endpoint security. Not automotive-specific.
Verizon One Talk
Mobile-first business phone system giving one business number that rings across multiple devices. Not automotive-specific.