Nextiva
Nextiva describes itself as an AI-powered customer experience management platform that combines business phone, contact center, messaging and AI in one product. It is not automotive-specific, and is listed here because dealerships use cloud phone and messaging platforms.
Nextiva: NEXT Platform
Its site lists an AI assistant called XBert, an AI receptionist, agent assist, connected tools and a library of integrations with CRM, helpdesk and productivity apps.
| Product or service | Function |
|---|---|
| NEXT Platform | The unified customer experience platform. |
| XBert | Nextiva’s AI layer. |
| AI Receptionist and Agent Assist | AI call handling and live assistance for agents. |
| Business phone and contact center | Voice, text, chat, email and social interactions. |
| Integrations | Syncing with CRM, helpdesk and productivity tools. |