Curbee
Curbee describes itself as a mobile service technology platform for dealerships. Its site says the platform, called M.A.R.S., brings together booking, routing, technician execution, visibility and customer communication for service delivered at the customer’s location.
Curbee: Smart booking and routing
The homepage presents four steps: schedule, optimize, route and launch, with launch including customer communications and coaching from its team.
| Product or service | Function |
|---|---|
| Smart booking and routing | Scheduling guided by density and drive time. |
| Technician app | Live map views and field visibility. |
| Customer communication | Automated messages to customers. |
| Service operations | Tools to run mobile service. |
| Integrations | Connections to dealership systems. |
Curbee: product details
Curbee calls itself the fastest-growing mobile service platform for dealerships and says its M.A.R.S. platform brings booking, routing, technician execution, visibility and communication into one system, built around sending the right van to the right job with the right route and parts. Its home page lists four steps, schedule it, optimize it, route it and launch it, and says service departments earn margins of 50 percent or more.
Smart booking and routing groups jobs by location, technician skill, service type and traffic to cut drive time, and customer updates can integrate with call management software.
These are company descriptions of a mobile service model, where technicians go to the customer instead of the customer visiting the shop. A dealer should ask what vehicles and equipment the program requires, how parts inventory and warranty claims are handled for work in the field, which DMS scheduling it writes to and what coaching its success team provides after launch.
It also describes ongoing success coaching, and its description of service departments as 50 percent margin profit centers is a claim a dealer should test against its own repair order data before sizing a pilot.
The pitch matters mostly for stores that can staff vans and technicians for off-site work, so ask how many jobs per van per day its customers complete, how mobile work is priced against in-shop work, and how the app records photos and customer approvals for the repair order. Ask about the exit.