eliteBDC
eliteBDC describes itself as a nationwide business solutions provider offering customized call center, BDC, CRM, training and customer engagement services. Its site says it works with automotive, RV, motorsports and marine businesses as an extension of the client’s team.
eliteBDC: Call center and BDC
Its about page describes its founder as having more than two decades of automotive experience, and its services include recruitment for dealerships.
| Product or service | Function |
|---|---|
| Call center and BDC | Managed call center and BDC services. |
| CRM optimization | Help with CRM performance. |
| Training and coaching | BDC coaching and training. |
| Recruitment services | Custom job posts and pre-screened candidates for dealerships. |
Human call handling and CRM operations
eliteBDC presents its call-center work as real human conversations and an extension of the client's team. Its menu separates BDC support from CRM optimization, training and recruiting. elitebdc.com
A dealership can buy outsourced conversations without assuming that every CRM cleanup or staff-training task is included. Specify how handled calls become assigned CRM activities, how an appointment is handed to the store, and which internal employee owns a lead after the external team has completed its contact attempt. elitebdc.com