Real Time Feedback
Real Time Feedback describes itself as a platform for capturing customer feedback instantly, resolving issues quickly and encouraging online reviews. Its industries include automotive, gyms and fitness, restaurants, hotels and quick lubes.
Real Time Feedback: Second Chance Alert
Its automotive page describes feedback capture in the dealership or service lane, improving CSI and protecting online reputation, and its site names features such as Second Chance Alert and On-Site Insights.
| Product or service | Function |
|---|---|
| Second Chance Alert | Alerts a team to a dissatisfied customer so it can respond. |
| On-Site Insights | Feedback captured in person. |
| Review Boost | Encouraging positive online reviews. |
| Web-to-Text | A texting feature listed on the site. |
On-site assistance and a return-visit alert
Real Time Feedback identifies Trigger Codes for customers requesting assistance or reporting an operational issue, and a Second Chance Alert when a customer with previous feedback returns. These functions support an immediate staff response, separate from requesting a public review after a visit. realtimefeedback.com
A dealership can test a service-lounge assistance request and a return visit as two different events. Specify which manager receives each notification and what prior interaction the employee can see before contacting the customer. realtimefeedback.com