Auto/Mate Fixed Ops
Auto/Mate Fixed Ops: Auto/Mate describes its fixed operations tools as the service and parts modules of the Auto/Mate DMS. The service side lists multi-point inspection, service pricing guides, dispatch, a mobile service consultant module and electronic signature for cashiering.
Auto/Mate Fixed Ops: Fixed Ops Suite
Parts is a separate module. Auto/Mate says it was redesigned in January 2020 to simplify parts management and sales.
Service merchandising tools help a department optimize what it offers. Rev/Mate is a revenue management system.
A Recommended Services feature launched in November 2020. The company says it helps drive fixed operations revenue and keeps a department from missing chances to upsell.
Fixed operations reporting rolled out in February 2020.
The site names an integration with Bluejay Reviews for online reputation management. Details of service and parts integrations are not spelled out.
Solera now presents Auto/Mate as its DMS, as the DealerSocket entry describes.
Auto/Mate serves dealerships in several categories. A fixed operations director would ask how repair orders, dispatch and pricing guides work day to day.
It would ask how parts ordering connects to manufacturers and how inspections reach customers. The category guide for service operations lists a neutral checklist.
Involve the daily users. Check data export options.
Auto/Mate belongs to the DealerSocket portfolio and says it has served dealers for over 40 years. Its AMPS system is described as a DMS used by over 1,600 dealers.
Fixed Ops/Mate covers the service and parts departments.
The suite lists eSign for cashiering, dispatch, mobile service, multi-point inspection and parts management. Auto/Mate has announced links to Xtime service CRM, Singlethread text messaging and Autopoint scheduling.
Its Recommended Services feature lets advisors and technicians suggest more work on an open repair order.
| Product or service | Function |
|---|---|
| Fixed Ops Suite | Service department tools aimed at faster service and customer retention. |