Dealerlogix Scheduling
Dealerlogix Scheduling: Dealerlogix describes itself as a cloud-based fixed operations suite that runs on any device. Its scheduling tool is the part customers use to book service online.
Dealerlogix Scheduling: Appointment scheduling and RO write-ups
The company says the scheduler integrates with the dealership management system and prevents overbooking while optimizing the service lane.
According to Dealerlogix, the appointment scheduling feature lets a dealership manage service appointments online. It is integrated into the dealership workflow.
A blog post explains online appointment scheduling as a way to raise repair order volume and customer satisfaction scores, which is the company's argument for the product.
Service Valet is a related feature. The company says it lets customers schedule service and request vehicle pickup and delivery at the same time, which it links to fewer no-shows.
Other modules on its features overview page include service write-up, multi-point inspection, video walkaround, a tire tool, a parts identifier, video additional service requests, e-signature, digital billing and payments, mobile checkout and text communication.
Manufacturer programs are listed. Business Wire carried a release saying Vehlo's Dealerlogix became a participating certified service lane tool partner for General Motors.
Dealerlogix published a page about its Lexus service scheduler certification. That shows two manufacturer programs that approve the tool, and dealers should confirm which apply to their franchise.
The company is now presented under the Vehlo name, which also appears on VINCUE's integration page for Rapid Recon, showing a link between variable and fixed operations tools.
A service director would ask how the scheduler reads shop capacity and advisor calendars, how the DMS write-back works, how the store controls what can be booked online, how reminders and no-shows are handled, and how the tool behaves under its franchise's scheduling requirements. Ask about training time.
| Product or service | Function |
|---|---|
| Appointment scheduling and RO write-ups | Scheduling and documentation tools for the service lane. |
Customer booking and the wider service lane
Dealerlogix describes appointment scheduling connections to the DMS, OEM scheduling systems and AI scheduling tools. Its wider feature set includes vehicle pickup and delivery, customer texting and mobile payment. dealerlogix.com
These are related but different stages of a service visit. A scheduling trial should begin with a customer booking, then inspect the appointment received by the advisor and any valet arrangement attached to it. dealerlogix.com
Confirm which of those functions belongs to the purchased package and which connection carries appointment changes back to the customer-facing schedule. dealerlogix.com
- dealerlogix.com
- dealerlogix.com /about-us/
- dealerlogix.com /service-valet/
- dealerlogix.com /features-overview/
- dealerlogix.com /appointment-scheduling/
- businesswire.com /news/home/20240627793533/en/Vehlos-Dealerlogix-Becomes-Newest-Participating-Certified-Service-Lane-Tool-Partner-for-General-Motors
- dealerlogix.com /dealerlogix-lexus-certification/