myKaarma Payments
myKaarma Payments: myKaarma describes Payments as the text-to-pay and in-conversation payment part of its platform. Customers can pay by text and email, and staff can take payments in person or online.
myKaarma Payments: Payments
The company lists every major payment method for estimates and invoices across departments.
Features include online payment collection through messages, in-person processing anywhere and 3D Secure fraud protection. Payment sits inside myKaarma's messaging, so a customer can pay from the same conversation about the repair.
The wider platform has four parts. Messaging unifies customer communications with AI-assisted outreach.
Video includes ServiceCart Premium Video MPI and a Tech Video Grader that reviews technician videos. Scheduling includes Scheduler+ and a voice bot for pre-diagnostic scheduling.
Service management adds mobile check-in and loaner management.
myKaarma states the number of dealerships it serves.
Payments in the service lane are covered in several entries, including Tekmetric Payments, AutoLeap Payments and Total Customer Connect. A service manager would ask how a payment posts to the repair order and how refunds work.
It would ask how payouts are timed. The category guide for service payments lists a neutral checklist.
Confirm each point directly.
myKaarma's founder Ujj Nath said the idea came in 2012 after he waited three hours without a status update from a dealership service department. He later spent 14 months in the service department of a Volkswagen store in Pasadena.
He founded the company with Bill Fletcher and Gaurav Sharma.
H.I.G. Growth Partners announced a growth investment in April 2022. myKaarma says it reaches more than 1,500 dealerships and has processed over 11 billion dollars in payments.
Those figures are the company's own.
| Product or service | Function |
|---|---|
| Payments | Payment tools for the service lane. |