UpdatePromise PromisePay
UpdatePromise PromisePay: UpdatePromise describes itself as a software company that uses automation to enhance human experiences. Its Consumer Experience Management System covers online scheduling, automated customer communication and service retention campaigns for automotive service businesses.
UpdatePromise PromisePay: PromisePay
PromisePay is its merchant payment product.
The company presents PromisePay as a way for a dealership to take payments in the service lane. It says the product avoids hidden costs and fees.
The terms are set by the payment processor and the dealership's agreement. A store should read them closely.
UpdatePromise also lists E-Pay Financing, a customer financing option in the service lane. Other platform features include video delivery to customers during service, inbound message handling, post-delivery feedback collection, VIN-specific service price guides and manufacturer maintenance schedules.
The company partners with several manufacturers on service programs. It names Honda, Acura, Audi, BMW, Ford, Genesis, Hyundai, Kia, Lincoln and Mazda, through programs such as SmartPath Service and Monogram Service.
A dealer may meet PromisePay through its franchise program.
Together they show how one vendor spans scheduling, inspection, communication and payment in the service drive.
A service manager would ask how a payment posts to the repair order and the DMS. It would ask how deposits, partial payments and refunds work, and how payouts reach the store's bank.
The category guide for service payments lists a neutral checklist. Ask for reference calls.
PromisePay is UpdatePromise's payment processing product. The company describes it as transparent on rates and connected to its service communication platform.
It publishes a post on how dealerships save money with it.
A service manager would compare its rates with the card processing the store already has.
UpdatePromise's history page says it started in 2009 with a pilot for Farmers Insurance collision repair centers, entered the OEM dealer market in 2016, launched Orchestra in 2018 for scheduling and lost-customer campaigns, partnered with Infomedia in 2020 for embedded service price guides, became a strategic partner for Toyota's SmartPath and Lexus's Monogram service programs in 2021 and released those programs in 2023.
| Product or service | Function |
|---|---|
| PromisePay | Mobile payments and merchant processing. |