Call Box
Call Box describes itself as a call tracking solution that gives businesses insight into every phone call and helps them improve how calls are handled. Its site says it combines human reviewers with machine learning to find gaps in phone processes, and that it offers a cloud phone system in partnership with GoTo Connect.
Call Box: Call tracking
The company publishes industry pages including home services and healthcare, and says its automotive brand Car Wars is published under Call Box.
| Product or service | Function |
|---|---|
| Call tracking | Visibility into every phone call. |
| Human and AI call review | A combination of human reviewers and machine learning that flags gaps in call handling. |
| CRM integrations | Integrations with major CRMs for lead accountability. |
| Reporting and alerts | Reports and alerts from the enterprise level down to individual agents. |
| Cloud phone system | A cloud phone service offered with GoTo Connect. |
| Texting | A texting feature the site describes for healthcare practices. |