Phone Ninjas
Phone Ninjas describes itself as a phone training and coaching company for dealership staff that works from recordings of the store’s own customer calls rather than generic seminars. Its site says the method includes scoring, ongoing coaching and situational practice, delivered as active coaching or instructor-led training.
Phone Ninjas: Daily call coaching
The company offers phone scripts, daily call coaching and a dealership mystery shop.
| Product or service | Function |
|---|---|
| Daily call coaching | Inbound and outbound coaching sessions on real calls. |
| Phone scripts | Scripts for handling dealership calls. |
| Dealership mystery shop | A call in which a Phone Ninjas caller plays a customer, scored and reported. |
| Manager and agent tutorials | Quick tutorials for managers and agents. |