RockED
RockED describes itself as a mobile learning platform for the automotive industry that helps onboard new hires and develop staff. Its site presents short guides used in the flow of work, virtual coaching before speaking to real customers and service performance data.
RockED: Mobile learning platform
It offers solutions for OEMs, for dealer partners and for vendors, and lists an AI Coach, manager development and team certification.
| Product or service | Function |
|---|---|
| Mobile learning platform | Short guides delivered on a phone. |
| AI Coach | Instant feedback for practice conversations. |
| Onboarding | Speeding up training for new hires. |
| Manager development and certification | Programs to develop and certify staff. |
| OEM and partner solutions | Micro-learning and sales enablement for manufacturers and vendors. |
Two-minute learning and practice before a customer conversation
RockED describes two-minute Guides, mobile access and virtual coaching before employees speak with customers. Its service offering also connects performance data with training. rocked.us
These are distinct ways to use the platform: a short guide addresses an immediate task, while coaching lets an employee rehearse the conversation. A service manager can choose a specific advisor scenario, assign the relevant practice and inspect the completion or competency information afterward. rocked.us
Attendance alone is a different result from showing that the employee can handle that scenario. rocked.us