CarNow ServiceNow
CarNow ServiceNow: CarNow describes its service product as ServiceBoost, a tool that turns a dealership's service scheduler into a more modern experience for customers and staff. The company says it plugs directly into the dealership's existing tools.
CarNow ServiceNow: ServiceNow
Its page frames the goal as keeping the service lane full and customers loyal.
The user interface is described as fast and intuitive, with no app to download and no complicated logins. CarNow says advisors can easily view new versus read messages, customer campaign types and conversation responses, which is the messaging side of the product.
ServiceBoost is one product within the wider CarNow platform, which review sites such as Capterra, GetApp, SelectHub and SoftwareWorld describe as including an activity dashboard, communication management, inventory management, financing management and lease tracking, reporting and analytics. Third-party integrations for new and used car dealers.
A reader searching for the product should use the CarNow and ServiceBoost names.
CarNow also has connections with other providers. VINCUE lists CarNow among its integration partners for retail and customer engagement, which shows inventory and service tools linking with each other.
CB Insights compares CarNow with another texting provider.
For a service director, the practical questions are what the tool connects to and how: which schedulers and DMS it reads, how messages are threaded with the customer's record, what campaigns can be sent and who approves them, and how texting consent and opt-outs are handled. A store should also ask how ServiceBoost differs from the scheduling product it already uses.
Since the product sits on top of existing tools instead of replacing them, its value depends on how cleanly those tools expose data. The category guide for service communications lists a neutral checklist for the comparison.
Confirm who owns the data.
CarNow sells a dealer retail platform for lead handling, inventory, financing and communication. Its service product on the CarNow site is called ServiceBoost.
The company says ServiceBoost plugs into a store's existing tools.
CarNow is a different company from ServiceNow, the enterprise software firm, though both appear in automotive searches. A dealer would confirm which vendor a rep represents before signing.
| Product or service | Function |
|---|---|
| ServiceNow | A service scheduling and engagement product. |