PBS Systems Service
PBS Systems Service: PBS Systems describes its service module as part of the v10 DMS. Its All Ways Appointments feature offers online booking options for customers.
PBS Systems Service: Fixed Ops (Service and Parts)
Full Dispatch lets technicians assign jobs to themselves instead of waiting for management to assign work.
Add Work Requests are estimates that a technician or advisor creates to recommend additional services based on vehicle history and condition. The module links each vehicle to its complete service history and keeps interaction records in one place for advisors.
Service reminders run automatically from maintenance history, and deferred work is tracked to prompt later follow-up. The module integrates with a mobile CRM and with accounting, sales and parts in the same platform.
PBS also describes a digital service suite.
A service director would ask how the module handles inspections and warranty claims and how technician time is tracked. It would ask how manufacturer programs are supported.
The category guide for service operations lists a neutral checklist. Check what costs extra.
Ask about training time.
The service module in PBS covers scheduling, repair order write-up and technician dispatch inside the same system as accounting and parts. PBS describes mobile tools for advisor walk-arounds and for technicians to update job status, plus a digital retailing and service suite where customers schedule and track appointments online.
Third-party connections include Dealer-FX, which pulls service appointments and open repair orders and can look up a customer by VIN on demand. A service manager should ask what shop loading rules exist, how a technician's clock time is recorded and which online scheduler is certified.
| Product or service | Function |
|---|---|
| Fixed Ops (Service and Parts) | Parts and service workflows designed to keep customers and parts moving. |
Deferred work remains connected to the vehicle
PBS describes Add Work Requests as estimates created by technicians, advisors or the BDC from the vehicle's history and condition. If a customer declines or defers the work, its Recommended Services utility can surface that deferred request later. pbssystems.com
That connects today's inspection decision with a future service conversation. In a demonstration, create a recommendation, record a deferral and then reopen the vehicle's service record. pbssystems.com
Inspect both the original rationale and the deferred work available to the next advisor, rather than testing only an immediately approved repair. pbssystems.com