Total Customer Connect Mobile Bill Pay
Total Customer Connect Mobile Bill Pay: Total Customer Connect describes Mobile Bill Pay as a payments tool that lets a dealership send payment requests by email or text message, or take cards directly at the dealership. It is part of the company's Service Connect platform, which the company positions as a revenue-enhancement tool for retail automotive fixed operations.
Total Customer Connect Mobile Bill Pay: Mobile Bill Pay
The company says payments go through its merchant bridge with NMI, and that customers can combine payment methods, which it links to a less stressful payment experience. A service department can filter invoices by status, date or outstanding amount, send reminders and find declined payments from the same screen.
Mobile and in-store bill pay are described as features of Service Connect, alongside texting and communication tools. The company's other products include a BDC cloud solution, texting software for car dealerships and a solutions overview that describes how the pieces fit together.
Total Customer Connect's about page describes the company's background, and its home page focuses on increasing fixed operations revenue.
Payments in the service drive touch several parts of a store. A service manager would ask how a payment is posted to the repair order and the DMS, how deposits and partial payments are handled, how refunds and chargebacks are reported, how the store's processor relationship works with the NMI bridge, and how payments are reconciled at day's end.
An accounting office would also ask how surcharge or cash discount rules in the store's state affect the setup, how card data is protected and who is responsible for it, and what happens to payments taken. The DMS connection is down.
Ask what is included.
Mobile Bill Pay lets a dealer email or text a payment request, or take cards at the desk. The company says payments run through the merchant bridge NMI.
It is one of the tools in the ServiceConnect suite.
A store would ask what card rates NMI charges and where the settlement report shows up.
Mobile Bill Pay lets a service customer pay before pickup. Total Customer Connect describes a text or email with a link to the invoice, payment from a secure micro-site, split payment methods, refunds and route sheets for payments.
It sits beside Service Connect, a platform with online scheduling, touchless check-in, lane write-up, photo and video inspection, recall lookup and texting. A dealership should confirm which processor handles the card data, how a payment is posted to the repair order and what the cashier does with a partial or disputed payment.
| Product or service | Function |
|---|---|
| Mobile Bill Pay | Payment by mobile. |