Carbuki AI
Carbuki describes itself as voice AI built for auto dealerships, with inbound service and sales receptionists and an outbound business development agent. Its site says the agents book appointments, follow up on leads and run around the clock in multiple languages.
Carbuki AI: Inbound Service Receptionist
The site offers a live demo call and says it integrates with Xtime and myKaarma.
| Product or service | Function |
|---|---|
| Inbound Service Receptionist | Answers and books service calls. |
| Inbound Sales Receptionist | Handles sales inquiries by phone. |
| Outbound Business Development Agent | Places outbound follow-up calls. |
| CarBoard | A product page on the site. |
| Live demo | A demonstration call placed to the visitor. |
Carbuki AI: product details
Carbuki's home page describes dedicated AI specialists for each lane of a dealership. An outbound business development agent makes conversational calls for warranty, lease maturity, buyback and service-campaign follow-ups, transfers to the BDC, sales or an advisor, and sends text offers after the call.
An inbound service receptionist answers around the clock in several languages, books appointments, answers questions, hands off to advisors or roadside assistance and integrates with Xtime or myKaarma. An inbound sales receptionist is CRM-aware, bilingual by default and transfers to client advisors on request.
The page offers a live demo that places an actual call for scenarios such as a birthday greeting, lead follow-up, expiring warranty, community event invitation, buyback, lease pull-ahead, new-model invitation and a tire program offer. It names two default voices, Carlie and Miles, says voices work in English, Spanish, French and Mandarin, and claims parallel calls with no queueing, sub-second typical response latency and more than five languages.
Those are company figures.
CarBoard is described as a single dashboard where a BDC manager creates campaigns, picks an agent and voice and watches results. A dealer should ask which schedulers and CRMs the integrations cover for its stack, how outbound calls handle consent and the Telephone Consumer Protection Act, whether calls are recorded and how long recordings are kept, what happens when the AI cannot answer, and what the per-minute or monthly price is.
Carbuki's demo lets a visitor hear an actual outbound call in scenarios such as an expiring warranty, a lease pull-ahead, a tire program offer or a buyback offer. A dealership should listen for how the agent handles an interruption, a request to speak to a person and a customer who says no, and should ask how its script and voice are approved for the manufacturer's advertising rules.
Test the handoff.