voAIce
voAIce describes itself as the company behind a dealership operating system for automotive, RV, powersports, marine, truck and equipment retailers, based in Miami, Florida. Its site presents four products built as one system: DealerCRM, OliviaAI, DealerIdentify and the DataSafe API.
voAIce: DealerCRM
OliviaAI is described as an AI teammate that handles email, text, web chat, phone and social messaging, and DealerCRM includes a phone, deal structuring and credit.
| Product or service | Function |
|---|---|
| DealerCRM | A dealership CRM with communications, deal structuring and embedded credit. |
| OliviaAI | An AI teammate across email, text, chat, phone and social messaging. |
| DealerIdentify | Verified calling. |
| DataSafe API | An encrypted API for connecting other tools and systems. |
Shared customer data and the external API
voAIce identifies DealerCRM, OliviaAI, DealerIdentify and DataSafe as one product family sharing dealership and customer information. DataSafe is presented as its bidirectional interface to external systems. voaice.com
That separates internal sharing from a completed third-party integration. A dealership evaluating an external connection should name the customer or deal record being exchanged and establish the mapping and permitted direction for that particular system. voaice.com
The API's presence provides a connection mechanism; the proposed integration still needs its own field-level definition. voaice.com