CDK Global CDK Service
CDK Global CDK Service: CDK Global describes CDK Service as the fixed-operations module of its Dealership Xperience platform. Its page lists online service appointments that customers book at any hour on a website or mobile device.
CDK Global CDK Service: CDK Service, Service Scheduling, Service Video and ServiceView
A tablet interface lets technicians and advisors work with the customer and view vehicle history.
Communication tools include email, text alerts, instant messaging and tracking dashboards. Electronic signature capture speeds the write-up.
Customers can follow the status of their repair on a smart device.
For upsell, CDK describes recommended work with pricing, photos and videos that customers approve remotely. A Connected Vehicle feature uses telematics and diagnostic data to help technicians.
Predictive analytics identify likely service failures. A ride-sharing integration with Uber and Lyft reduces customer wait times.
CDK Service connects to the wider platform and to the Fixed Operations Suite. The other CDK entries, including ServiceView, scheduling and Roadster, cover its related tools.
The page does not go into repair order, warranty or parts detail.
A service director would ask how the module handles warranty claims and manufacturer programs. It would ask how technician time is tracked and how parts are integrated.
The category guide for service operations lists a neutral checklist. Check what costs extra.
Ask who supports it.
CDK Global sells its service tools as part of a wider fixed operations suite. Auto Remarketing reported that CDK opened that suite to all dealerships, not only those on its DMS.
The suite covers scheduling, inspection and communication in the service lane.
A dealer on another DMS would ask which pieces work without CDK Drive.
CDK Service is the service-lane and repair order side of CDK's fixed operations. Advisors use tablets for greetings, write-ups and inspections, and eSignatures can be captured on the tablet at the lane or at the customer's driveway.
CDK also lists text and email alerts, tracking dashboards, a video and text tool for explaining repairs and vehicle tracking so customers see status. Advisors see service history, open campaigns, recalls and service contracts at check-in.
Ask which of these are part of the base service package, how video clips are stored and what the advisor sees when a recall is open.
| Product or service | Function |
|---|---|
| CDK Service, Service Scheduling, Service Video and ServiceView | Fixed operations tools for the service department. |