CDK Global CDK Service Video
CDK Global CDK Service Video: CDK Global describes CDK ServiceView as a video and communications tool for the service department, powered by TruVideo. Auto Success reported its launch, and the CDK product page says it lets technicians record and send videos of vehicle inspections and communicate directly with customers about recommended maintenance and repairs.
CDK Global CDK Service Video: CDK Service, Service Scheduling, Service Video and ServiceView
The video is made on a smartphone and sent by text message so the customer can watch it when convenient. CDK says the videos can be custom-branded and high-definition, with background noise cancellation and subtitles for clearer communication.
A separate page describes the tool as letting a store text customers video repairs.
Two-way texting is a second feature. The service department and the customer can discuss the video evaluation by text and the customer can approve or decline the proposed service.
CDK says customers can approve additional service requests from a mobile device, which it links to decreasing downtime and speeding repairs.
The company says the tool includes analytics on utilization and engagement. So a service manager can track how many videos are taken, viewed and shared, along with key measures for the department.
CDK also sells inspection software for multipoint vehicle inspections, described on a separate page. The two can be used together in the shop.
Variants exist for other markets. RV News reported the launch of ServiceView for the RV market.
CDK Global Heavy Equipment publishes a ServiceView Plus page, also powered by TruVideo. Decisiv Marketplace lists a heavy truck version.
Those pages show the same tool adapted for different service environments.
Because TruVideo powers the tool, a store might also see the same technology under other names. A service director should ask which functions are provided by CDK and which by TruVideo, how videos are stored, how customer consent to texting is captured and how approvals are recorded against the repair order.
Try it with your data.
Video in the service lane lets a technician show the customer a problem. CDK sells its service video tool inside the fixed operations family.
The customer sees the clip on a phone and approves work remotely.
A service manager would ask who owns the recordings and how long they are kept.
| Product or service | Function |
|---|---|
| CDK Service, Service Scheduling, Service Video and ServiceView | Fixed operations tools for the service department. |