CDK Global CDK Service Scheduling
CDK Global CDK Service Scheduling: CDK Global describes its scheduling software as multichannel service appointment booking with round-the-clock online access. The product is sold as CDK Appointment.
CDK Global CDK Service Scheduling: CDK Service, Service Scheduling, Service Video and ServiceView
CDK's Fixed Ops pages list scheduling among the service solutions that sit beside CDK Service and the inspection and video tools.
The company says customers can book online, in the store, through the BDC or through a call center, and that the same schedule serves each channel. CDK lists OEM-specific maintenance menus that give pricing and transparency using the manufacturer's menu packages.
So a customer sees the services that match their vehicle.
Shop loading is described as flexible, customized by advisor and duration so that appointment slots reflect how the shop works. Advisor calendars and bay management are part of the phone and online scheduling tools.
CDK says two-factor authentication protects customer data each time someone books online.
CDK also offers AIVA, which it describes as an Artificial Intelligence Virtual Assistant for fixed operations. The company says AIVA books appointments around the clock in many languages and plugs into the scheduler.
A separate CDK page describes AIVA for fixed operations in detail.
CDK groups its dealer offerings into suites. CDK Foundations Suite and CDK Fundamentals Suite pages describe bundles for different store types, including independent and used auto dealers, and scheduling can be part of those.
SoftwareOne's marketplace lists CDK Appointment as a product, and VendorMotive lists CDK Global generally.
The scheduling product interacts with CDK's DMS and with other CDK tools. So a store on another DMS would ask whether it can be used at all.
A store that is on CDK would ask how the schedule connects to repair order creation, how technician capacity is read and how the manufacturer's scheduling programs interact with it.
A service manager would also ask how no-shows and cancellations are handled, how reminders are sent, how waiting customers and loaners are represented, and how the store controls which services can be booked online. The category guide for service scheduling lists the checklist for CDK and other providers.
Compare against today's process.
CDK Appointment lets customers book service online at any hour, and lets the BDC and advisors book in store or by phone. CDK describes OEM-specific maintenance menus with pricing, shop loading by advisor and duration, vehicle data such as recalls and service contracts, text and email confirmations and reminders, two-factor sign-in for online booking, and a dashboard of repair orders and upcoming appointments.
Booking from Google Search is also listed. Check how shop loading is configured per technician, which OEM menus are current and whether missed-appointment alerts reach the advisor who owns the customer.
| Product or service | Function |
|---|---|
| CDK Service, Service Scheduling, Service Video and ServiceView | Fixed operations tools for the service department. |