Aircall
Aircall describes itself as an AI-powered customer communications platform that combines a cloud phone system with AI assistants, AI agents, automated workflows and analytics. Its site says the company was created in Paris in 2014.
Aircall: Cloud phone system
It is a general business tool rather than an automotive one, and dealerships use it as a phone and messaging layer.
The site says the platform integrates with CRM and helpdesk systems, naming HubSpot and Salesforce among more than 250 integrations, and also publishes industry pages, including one for healthcare.
| Product or service | Function |
|---|---|
| Cloud phone system | Team-led customer conversations on a modern phone system with call routing, IVR and a shared inbox. |
| AI Assistants | Tools that support a team in real time during conversations. |
| AI Agents | Voice agents that provide round-the-clock customer coverage. |
| Analytics and live feed | Performance tracking and a live view of activity. |
| Integrations | Connections to CRM, helpdesk and other business tools that sync conversations and customer data. |
An escalated call can include its conversation history
Aircall distinguishes call transcription and analysis from AI agents handling calls and updating connected systems. Its product material describes native CRM and help-desk connections, automated follow-up and escalation with conversation history. aircall.io
For a dealership's phone workflow, that separates a recording available in the phone system from an activity written to the customer record. Make a test call, trigger an escalation and inspect the context received by the employee who takes over, as well as the activity saved in the chosen CRM. aircall.io