CallTower
CallTower describes itself as a provider of cloud communications, with unified communications, contact center and customer experience services. It is not automotive-specific, and is listed here because dealerships use cloud phone and messaging systems.
CallTower: UCaaS solutions
Its site organizes solutions around Microsoft Teams, Cisco Webex and Zoom, several contact center platforms, and a set of AI and integration offerings.
| Product or service | Function |
|---|---|
| UCaaS solutions | Cloud voice for Microsoft Teams, Webex and Zoom, including Teams Direct Routing and Operator Connect. |
| CCaaS and contact center | Contact center platforms including Five9, Genesys Cloud and Webex Contact Center, with professional services. |
| CallTower AI | AI capabilities including conversational AI and an AI contact center. |
| Key integrations | Dynamic E911, one-click failover, voice spam blocking, CRM integration and compliance recording. |
| MSP Partner Program | A program for service providers that resell its services. |